Joomla! Template Cosmo PT - Item Support

I have tried to compile but keep getting a unexpected error message please try again later.
sent login several days ago have not received a response
What is the status the problem still appears to exist
hello I bought the license and would like to remove from the footer the following text:
Premium and elegant joomla templates. Disclaimer: All content is fictional and Meant for demo purposes only.
What is the status of the update I still have no change on the site
Dear AS,

Cannot install this template from quickstart. Is hanging on create datatables. From normal joomla instalation is just fine.

Kind Regards.
Where do I find template.php?
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Item Name:
Cosmo PT
Item Version:
Regular License
This item may be used for a single domain only.
Extended License

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