Joomla! Template 002049 - Item Support

Hello, there is a problem showing up concerning the immediate update of the shopping cart and the jquery popup after clicking the add-to-cart-button. I installed the template manually - not using the quickstart package - and the template is not the standard template of the site (only used for the shop). The standard template is AS002039. Could You help me with that issue please? Regards, Tom

Please provide us with site URL.

Regards, AS Team.
I have recently purchased the Joomla! 2.5 VirtueMart Template - 002049 and had a couple of questions. The modules Best Sales (position-56) and Postion 0 (position-0) are locked and giving me the following error:

Check-out failed with the following error: The user checking out does not match the user who checked out the item.
You are not permitted to use that link to directly access that page (#63).

Also on my home page I cannot figure out how to remove the TOP PRODUCTS.
Thanks in advance,

1. You have to use Check In in Joomla admin panel.

2. We see FEATURED PRODUCTS on the home page ?

Regards, AS Team.
Our Url:

Regards, Tom
It should be investigated, our suggestion is install the template using quick-start installation package, or you have ask for our services.

Regards, AS Team.
sorry but this is an operational website, so that it is not possible to use the quick start option. Using the quick start option would mean to reinstall the site for new.
I think it is an issue with the jquery - don't You have an idea how to resolve a jquery-problem? It should be a standard error.
Did You check our website and did You see the problem?
kind regards, Tom Hendrics
We are providing free support for templates installed using our quick-start packages only, in any other cases you have ask for our services. Our developers will connect to your server and investigate this issue for you.

Regards, AS Team.
where we can get the new update of this template 1.1.0 ?

Regards, Tom Hendrics
The latest version is always available for downloading from your AS account under 'My purchased items' tab.

Regards, AS Team.
We work on Joomla 2.5 and have already installed the first version of this template. Now we want to make an update and install the new version over. After we unziped the downloaded Zip, we tried to install the new version and get this messages:

Template Installation: The directory "install" is already used by another template. The same template should be reinstalled?

There´s no button (yes/no). Please tell us exactly what to do now and how to install the new version over.

Tom Hendrics
Yes, you have uninstall it first, please do not forget to make backup before updating.

Regards, AS Team.
The pop-up window "The product has been added to the cart" is not displayed by clicking on "Add to cart".

Tom Hendrics

Please provide us with your URL, as well access to joomla admin panel via Special Info text block in your astemplates account, we have to see this issue.

Regards, AS Team.
we can´t find a special info text blick in my astemplates account.
Can you send us a link, please?


Regards, AS Team.
Thank you. We send you the informations on that link.

Regards, Tom Hendrics

Sorry, we don't see any information in Special info text box.

Regards, AS Team.

we used your link:,
choose "mypurchaseditems" and write all information in the box called
"special info" and turned save, right?

We send you the information again. If you receive nothing again, please tell us a support email.

Regards, Tom Hendrics

We checked your website, it's looks good and everything working fine. On which page you have the issue? Please provide us with the link to the page.

Regards, AS Team.
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