Joomla! Template 002036 - Item Support

Hi. I bought the full version and I'm working on this site but I have several issues, being the most important one that I can't use the main menus properly. They don't display when I put the mouse over them and I have to star clicking everything, reloading the site several times to be able to get to point I want to go. Take a look is www.sindicatostarbucks.cl/demo.

Thank you.
Hello SWANTONBOMBER,

Can you please provide us with PayPal transaction number, we have to check your account.

Regards, AS Team.
The transaction number is XXXX-XXXX-XXXX-2064

I'll repost what I said before "Hi. I bought the full version and I'm working on this site but I have several issues, being the most important one that I can't use the main menus properly. They don't display when I put the mouse over them and I have to star clicking everything, reloading the site several times to be able to get to point I want to go. Take a look is www.sindicatostarbucks.cl/demo.

Thank you. "

That's it, they just don't show at all, so I have to click it, then the page reloads and if I put the mouse over that particular menu item again, now I can see its submenues, but if one of the submenues has another submenue, it won't show unless I click it and reloads the whole page again. The same occurs I wanna go to any other menu topics. I can never see them display just by putting the mouse on top as the demo shows.

Thanks in advance!
By the way, my site will be visible tomorrow as the programer is working on it.
Hello SWANTONBOMBER,
We are sorry, the transaction belongs to another user.
We only cover support for customers who purchased our items.

Regards, AS Team.
AS Team.

I don't understand why you are denying us customer support. MATCAMACHOR is the programmer of my site and he bought this template I chose for my site with his credit card. (If you enter the site you can even see he's designing it, as his signature is at the bottom of the main page at www.sindicatostarbucks.cl/demo) I payed him for the instalation of the template, and it was ME who picked this template to begin with. We both have been asking for your support as this template doesn't seem to work as it should, and help has been constanly denied to us. Would it make a difference if MATCAMACHOR asked the same question I just did? Please, we bought you template for MY site, and I can't get it to work. Do he really need to Copy and Paste what I just asked before just for you to answer the question and help us fix the problem?

So I'll ask one more time...I can't use the main menu properly (The one at the top of the site). It doesn't display when I put the mouse over it and I have to start clicking everything and reloading the site several times to be able to get to point I want to go. Take a look at my demo site at www.sindicatostarbucks.cl/demo, check out the menu and tell me what's wrong with it. The submenus just don't show as they should, so you'll have to click them, and then wait for the page to reload; you'll be able to see the first submenu, but if you want to see a menu contained under that very same menu, it won't show unless you click and the site reloads the whole page again. The same occurs if I wanna go to a different menu item. I can never see them display just by putting the mouse on top as the demo shows. For example, the first menu is called SINDICATO, and under it you have 3 submenus, 1) ORGANIZACION, 2) EMPRESA and 3) LEGISLACION- But under each of them you should be able to see other submenus, for example, ORGANIZACION has another 3 submenus: QUIENES SOMOS, NEGOCIACION COLECTIVA, LOGROS SINDICALES and ABOGADOS, and you can't see them unless you click ORGANIZACION. And of course you can't see any other submenu in any other topic as, for example, BENEFICIOS.
Hello SWANTONBOMBER,
As we told you we only cover support for customers who purchased our items. In the future please ask your developer to contact us with any questions related to the template.

In case to resolve the issue with submenu please read the following article, step 7:

http://www.astemplates.com/itemdetails.php?id=117&page=howto&article=8

Regards, AS Team.
Item Name:
002036
Author:
Downloads:
26253
Created:
2012-03-09
Updated:
2016-08-23
Item Version:
5.0.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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