Joomla! Template 002039 - Item Support

Hi there,

I've just downloaded this template and after extracting the quick install I can't seem to get the installation to start. Do you know if there are any issues or do you have another option for me to install this.

Kind Regards,

Graeme
Hello GCOGHILL,
Can you please provide us with more info regarding this issue? What exactly is not working for you?

Regards, AS Team.
Hi AS Team,

If you have a look here http://www.taxiwesthill.info/installation/index.php and hopefully you will see the same thing as myself eg no installation prompt. If you email me directly I can give you access to the cpanel if you want to have a look.

Kind Regards,

Graeme
Hello GCOGHILL,
Can you please provide us with an access to your server? The access info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
Hi AS Team,

That's the info pasted in to the area you requested.

Kind Regards,

Graeme
Hello GCOGHILL,
We cannot access it, the server is taking too long to respond. Can you please add FTP access as well?

Regards, AS Team.
Hi AS Team,

Can you give me your public IP address as I need to allow that through the firewall in order for you to get access to cpanel.

Kind Regards,

Graeme
Hello GCOGHILL,
Our IP address you can find in the Special info area under your AS account.

Regards, AS Team.
Hi AS Team,

That's my updated my FW and also please note the changes in the user name etc.

Kind Regards,

Graeme
Hello GCOGHILL,
Can we delete all joomla files and re-upload our package?

Regards, AS Team.
Hi AS Templates,

Yes please. Go for it :-)

Kind Regards,

Graeme
Hello GCOGHILL,
We re-uploaded the package and installed it without any problems, we think the first time the zip file was corrupted during uploading or fully not unzipped.
The username and password to your Joomla admin panel is the same like to your cPanel.

Regards, AS Team.
Item Name:
002039
Author:
Downloads:
6683
Sales:
1093
Created:
2012-08-24
Updated:
2016-01-26
Item Version:
4.1.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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