Joomla! Template eCoTech PT - Item Support

I don't seem to get any solution for your asked questions:

1. I configured the database, user and password correctly but i can't access my backend with the used password.

Is the something i needed to know to help me solved this problem please?
I'm waiting on your respond to begin using my newly installed template from the backend/administrator i don't just know what could the problem be because i have stall more joomla and never experience such problem by access denial from the backend.
Item Name:
eCoTech PT
Sales:
197
Created:
2012-09-21
Updated:
2016-09-11
Item Version:
1.2.4
$35.00
Regular License
This item may be used for a single domain only.
$49.00
Extended License

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