Joomla! Template 002042 - Item Support

Hello GRAPHMASTER,
The username and password you provided to us not working, please check.

Regards, AS Team.
I reset the user and sent it again. I need to know why the accordion menu isn't working and why the pages are showing the details. Also, why my text on the featured pages (before the red more) isn't even showing up?
Hello GRAPHMASTER,
We checked your site, sorry you have installed it without the quick-start package as you claimed, that is a reason why some of components/extensions are not looks good. Our suggestion is install the template using the quick-start package, for customization services you have contact us using the services page:

http://www.astemplates.com/services.php

Regards, AS Team.
We had to delete and reinstall Joomla because of the issues we were having. Apparently the tech didn't use the quick install. But, why would this affect the details showing up on the pages. Why won't that go away? this is becoming extremely frustrating, no template should have this many issues. How can I take the details off?
Hello GRAPHMASTER,
It's not related to the template, these are Joomla settings, the quick-start installation will resolve the problem.

Regards, AS Team.
Can I just copy the files from the quick start package to the server? Would that work?
Hello GRAPHMASTER,
Of course you have to copy them on your server and then run the installation as described in the template documentation:
http://www.astemplates.com/itemdetails.php?id=153&page=howto

Regards, AS Team.
I already have a website and was just trying to update my current template. This really isn't worth all the time I have spent trying to make things work. a very nice template, but probably only if you start from scratch, will not work if you are just trying to update. I don't want to have to pay for customization. Please refund my money as I am going to go a different route.
Thanks!
Hello GRAPHMASTER,
Sorry, no refunds, please see our terms of use for more info:
http://www.astemplates.com/terms.php

Regards, AS Team.
My tech wanted to give it another try. He has followed your instructions and run the quickstart.zip. The accordion menu is still not working and the details are still showing up when I have them all turned off. Please, please let me know what the issues are.
Hello GRAPHMASTER,
We checked your site one more time, sorry, your tech guy did not run it, you still have old settings.

Regards, AS Team.
We have installed the quick start package and the site and modules are still not working properly. It looks awful! I turned off the author, address, hits, etc, but as you can see they are still showing up. The text for the boxes at the bottom of the pages is not showing up, but the read more button is. I need this site up and running and have followed your instructions. THis shouldn't be that difficult. Please let me know what the problem is and how to fix it!
Hello GRAPHMASTER,
Sorry, your site is offline, we can't see it.
If your tech guy will install the quick-start package accordingly to the template documentation everything should work fine. Without to see your site we can't say you if it was installed using quick-start package or it was just template installation.

Regards, AS Team.
www.silveroakdrilling.com is not down. you must be sure to add the www. He did install the quick start according to your documentation. This has been going on for over a month now. CAn you please let me know why the modules aren't working correctly and why the page author, date, hits, etc are appearing in the modules at the bottom of the page?
Hello GRAPHMASTER,
Accordingly to the template source code it was installed without the quick-start-package or all the content was deleted right after the installation.
Sorry we can't help you in this case, it should be completely reinstalled or you can ask for our services for manual configuration.

Regards, AS Team.

Just forget it. I have never had this much trouble with a template or support for the template. I will just manually fix everthing myself and forwarn everyone about this. He followed your instructions, if the files are missing, what files or source code is missing? I don't understand how it could be missing as he followed your instructions. Can these files not be easily uploaded?
Hello GRAPHMASTER,
You can check all the template comments, nobody had such problem.
The uploading and installing process is very easy, you have just follow the template documentation.
BTW, who is your technical guy, is it your hosting company? If so, hosting companies installing Joomla without the quickstart package.

Regards, AS Team.
Since the featured module isn't working correctly, how can I remove the bar below the slider that says Silver Oak Drilling LLC at http://www.silveroakdrilling.com/?
Hello GRAPHMASTER,
Can you please let us know which bar are you going to remove, in which module position and the page url.

Regards, AS Team.
Item Name:
002042
Author:
Downloads:
6416
Sales:
1113
Created:
2012-10-14
Updated:
2016-03-22
Item Version:
4.0.1
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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