Joomla! Template 002048 - Item Support

Hi, why can't I change content (text, photos) of Revolution Unite Slider. I find Slider in components, can open it, but inside the files are empty, no standart text or photos seable. On test side Slider works properly, but with standart text and photos.
Tks for your assictance.
Hello CCFINAN,

Sorry, we are not providing support for free products.
Regards, AS Team.
Hi, why can't I change content (text, photos) of Revolution Unite Slider. I find Slider in components, can open it, but inside the files are empty, no standart text or photos seable. On test side Slider works properly, but with standart text and photos.
Tks for your assictance (it's no a free products anymore).
Hello CCFINAN,

Main Slider Settings - > Edit Slides -> Edit Slide

Regards, AS Team.
Tks for the answer, but this was clear. in this Settings (Edit Slide) I can't even see a text or Picture, but it's also not possible to upload or edit something. Is it possible to post print Screens for easier understanding what I am talking about? Tks.
Hello CCFINAN,

Can you please provide us with site URL, we have to see this issue online.

Regards, AS Team.
tks - URL: http://bewusstes-bewegen.ch/
Hello CCFINAN,

We need an access to the Joomla! Admin panel too.

Regards, AS Team.
noted in my comments in my account
Hello CCFINAN,

Sorry, we don't see user and pass for the Joomla Admin access.

Regards, AS Team.
Hello CCFINAN,
The username and password you provided in your latest comment not working. Please check it, for faster response please put the access info in Special info area under your Purchased items section of your AS account, please do not put it in your comments.

Regards, AS Team.
I checked it again and put it as the first time special Info areo - please check if you now can find it. tks.
Hello CCFINAN,

It looks like you use old version.

We recommend to download the latest updated version from your AS Template account and reinstall it using quickstart installation package.

Regards, AS Team.
Hi - tks for your answer.
Unfortunately when I try to upload new version, following error happens (downloaded from account and then upload to :

Warnung
JInstaller: :Install: Die XML-Installationsdatei konnte nicht gefunden werden.
Fehler
Es kann kein Installationspaket gefunden werden!

Warning: JInstaller: :Install: XML-installation file cannot be found. Error. Not found an installation package.

When I upload a free version, it works without troubles.

Tks for your support.
Hello CCFINAN,

You have to unzip it first, please read careful this article : http://www.astemplates.com/joomla-template-documentation/179-90-template-installation

Regards, AS Team.
Hi - tks again for your answer. I already did it that way and tried in now another time. Still the same occur:

Unfortunately when I try to upload new version, following error happens (downloaded from account and then upload to :

Warnung
JInstaller: :Install: Die XML-Installationsdatei konnte nicht gefunden werden.
Fehler
Es kann kein Installationspaket gefunden werden!

Warning: JInstaller: :Install: XML-installation file cannot be found. Error. Not found an installation package.

Again, when I upload free version of AS 002048, it work without troubles? When I download my paid extented version under my account a.m. error comes every time.

Tks for your support. Otherwise you have the codes to enter my joomla main page - would you please try to upload new version.

Tks.
Hello CCFINAN,
Can you please let us know the zip file name you are trying to install?

Regards, AS Team.
Hi, following file:
as002048_quickstart.zip
Rgds
Hello CCFINAN,
The as002048_quickstart.zip file cannot be installed via Joomla extension manager, because it already has Joomla inside, the quick-start package should be installed like regular Joomla installation, please carefully read the template documentation:
http://www.astemplates.com/joomla-template-documentation/179-002048

Regards, AS Team.
Meanwhile I really think I'm too stupid to understand what excatly is wrong. As quickstart does not works I have to:

2. Manual template installation and modules configuration

Joomla template does not come with any demo content. Template is only predefined layout of possible modules positions including the main website graphics like header, logo or footer.

In the administration section of your Joomla! website go to the "Extensions -> Extension Manager -> Install".
In the "Upload package file" section browse for the as002048_premium.zip file by clicking on the "Browse" button.
Click "Upload & install".
Install all plugins and extensions from the extensions folder.

but there no premium file - please I'm so sorry, but what exactly do I wrong.
Item Name:
002048
Author:
Downloads:
9953
Created:
2013-04-12
Updated:
2015-12-22
Item Version:
2.4.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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