Joomla! Template 002048 - Item Support

hii
my slider doesnt work, i've configured like written in the documentation but only the load-icon is shown!!
can you help me?

take a look under=>
http://apartment-for-me.ch/joomla/index.php/de-DE/
Hello LUKKSAKKER,
Our suggestion is to install it using quick-start installation package, after installing the package your site will look exact like our demo preview page and it will be easy for you to make changes in the content, preview all parameters and settings. The quick-start package is actually the template documentation. If by some reason you can't install it on your live server you can install on some demo server or demo folder and then preview all settings. The package should be installed like regular Joomla installation.
Anyway, for checking this issue we need an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
Hii

thanks for your respond. i fill in the information you need.
thank you
Hello LUKKSAKKER,
Please check your site, everything should be OK now.

Regards, AS Team.
hii
thank you so much. how did you fix it??
regards
Hello LUKKSAKKER,
Reinstalled it :)

Regards, AS Team.
and did you use a newer version or what did i wrong??you know, i have 2 licences and got the same problem on my first site!
it will be really helpful if you could explain me what you did that i can fix by myself for futher installation.
enjoy your weekend.
regards
Hello LUKKSAKKER,
We just updated the template which includes the latest slider version, you can take it and install over existing on your other website.

Regards, AS Team.
hiii

how can i change the template color? or can you do the changes for money? if yes how much does it cost to customize the css??
regards lukksakker
Hello LUKKSAKKER,
For customization requests please contact us using the following page:
http://www.astemplates.com/customservices

Regards, AS Team.
Item Name:
002048
Author:
Downloads:
9957
Created:
2013-04-12
Updated:
2015-12-22
Item Version:
2.4.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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