Joomla! Template 002049 - Item Support

Hello, there is a problem showing up concerning the immediate update of the shopping cart and the jquery popup after clicking the add-to-cart-button. I installed the template manually - not using the quickstart package - and the template is not the standard template of the site (only used for the shop). The standard template is AS002039. Could You help me with that issue please? Regards, Tom
Hello TOMHENDRICS,

Please provide us with site URL.


Regards, AS Team.
Our Url: hanseatic-music-group.com/shop

Regards, Tom
Hello TOMHENDRICS,
It should be investigated, our suggestion is install the template using quick-start installation package, or you have ask for our services.

Regards, AS Team.
Hallo,
sorry but this is an operational website, so that it is not possible to use the quick start option. Using the quick start option would mean to reinstall the site for new.
I think it is an issue with the jquery - don't You have an idea how to resolve a jquery-problem? It should be a standard error.
Did You check our website and did You see the problem?
kind regards, Tom Hendrics
Hello TOMHENDRICS,
We are providing free support for templates installed using our quick-start packages only, in any other cases you have ask for our services. Our developers will connect to your server and investigate this issue for you.

Regards, AS Team.
where we can get the new update of this template 1.1.0 ?

Regards, Tom Hendrics
Hello TOMHENDRICS,
The latest version is always available for downloading from your AS account under 'My purchased items' tab.

Regards, AS Team.
We work on Joomla 2.5 and have already installed the first version of this template. Now we want to make an update and install the new version over. After we unziped the downloaded Zip, we tried to install the new version and get this messages:

Template Installation: The directory "install" is already used by another template. The same template should be reinstalled?

There´s no button (yes/no). Please tell us exactly what to do now and how to install the new version over.

Regards,
Tom Hendrics
Hello TOMHENDRICS,
Yes, you have uninstall it first, please do not forget to make backup before updating.

Regards, AS Team.
The pop-up window "The product has been added to the cart" is not displayed by clicking on "Add to cart".

Regards,
Tom Hendrics
Hello TOMHENDRICS,

Please provide us with your URL, as well access to joomla admin panel via Special Info text block in your astemplates account, we have to see this issue.


Regards, AS Team.
we can´t find a special info text blick in my astemplates account.
Can you send us a link, please?

Hello TOMHENDRICS,

http://www.astemplates.com/userinfo.purchaseditems.php


Regards, AS Team.
Thank you. We send you the informations on that link.

Regards, Tom Hendrics
Hello TOMHENDRICS,

Sorry, we don't see any information in Special info text box.


Regards, AS Team.

we used your link:
http://www.astemplates.com/userinfo.purchaseditems.php,
choose "mypurchaseditems" and write all information in the box called
"special info" and turned save, right?

We send you the information again. If you receive nothing again, please tell us a support email.

Regards, Tom Hendrics
Hello TOMHENDRICS,

We checked your website, it's looks good and everything working fine. On which page you have the issue? Please provide us with the link to the page.

Regards, AS Team.
http://shop.hanseatic-music-group.com

when you click on a product to buy it, the pop up window "The product which added to your cart" does not appear.

Regards, Tom Hendrics
http://shop.hanseatic-music-group.com

Next problem: when you click on a product and after that description, the description window ist white and the font is white, too. so you can read nothing. The font should be grey.

Regards, Tom Hendrics
Item Name:
002049
Author:
Downloads:
2410
Sales:
768
Created:
2013-04-18
Updated:
2016-06-02
Item Version:
3.0.0
$34.00
Regular License
This item may be used for a single domain only.
$51.00
Extended License

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