Hi There I have purchased the template AS002050 with quickstart. unfortunately during the installation I`m not able to move to the second step. Can you please help with this. Thanks. Tony
AS Templates
POSTED: 2016-04-12
Hello NOWONDIRECT,
Can you install default joomla package from joomla.org website?
BTW, our support is not available for your subscription as indicated here: http://www.astemplates.com/templates-club-1.
You might want to upgrade your membership to get our competently free support.
Regards, AS Team.
nowondirect
POSTED: 2016-04-13
Hi, thanks for your respond.
Yes I can install the default joomla package.
But if I try to install the quickpackage it just stuck in first level of the installation ...
Thanks
Tony
AS Templates
POSTED: 2016-04-13
Hello NOWONDIRECT,
We need an access to your server via cPanel, the access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
nowondirect
POSTED: 2016-04-14
Thanks, all details saved under special info.
Thanks again for your help.
Tony
AS Templates
POSTED: 2016-04-14
Hello NOWONDIRECT,
What is your domain name please?
Regards, AS Team.
AS Templates
POSTED: 2016-04-14
Hello NOWONDIRECT,
We do not see any files there, please install default joomla package on your server and provide us with url.
Regards, AS Team.
nowondirect
POSTED: 2016-04-14
Hi, default joomla installed.
Thanks
Tony
AS Templates
POSTED: 2016-04-15
Hello NOWONDIRECT,
What is your website url please?
Regards, AS Team.
nowondirect
POSTED: 2016-04-15
Hi, the domain is activeclean.co.nz which is redirected at the moment where the old site is hosted at the moment.
Till the new site is ready I`m using the temporary domain:
http://activeclean.co.nz.cp-2.webhostbox.net/
Thanks
Tony
AS Templates
POSTED: 2016-04-15
Hello NOWONDIRECT,
Using the url you provided to us we are receiving 403 error message:
Forbidden
You don't have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Regards, AS Team.
nowondirect
POSTED: 2016-04-16
Thank you so much for your help but I have no idea why this is happens. I hope to solve this problem..
Thank you
Tony
nowondirect
POSTED: 2016-04-20
Hi Thanks for your patience.
The CP. and the domain details are saved on special section.
Thanks
Tony
AS Templates
POSTED: 2016-04-20
Hello NOWONDIRECT,
The quick-start package is worked without any problems, to restore you previous website installation you have to delete all files on your server except backup.zip file, after deleting all files you have to unzip backup.zip file.
Regards, AS Team.
nowondirect
POSTED: 2016-04-21
Thanks for your help.
Regards
Tony
nowondirect
POSTED: 2016-04-21
Thanks again for your help,
will I be able to move this website after all content is done from activeclean.nz -to- activeclean.co.nz ?
Thanks
Tony
AS Templates
POSTED: 2016-04-21
Hello NOWONDIRECT,
If you will not be able you can always ask for our services:
http://www.astemplates.com/services
Regards, AS Team.
nowondirect
POSTED: 2016-04-29
Hi There, can you please let me know how to change the backround colour (Sky)? from the template 002050
Thanks
Tony
AS Templates
POSTED: 2016-04-29
Hello NOWONDIRECT,
We are sorry, our support is not available for your subscription as indicated here: http://www.astemplates.com/templates-club-1.
You might want to upgrade your membership to get our competently free support.
Get an access to all 94 items designed and developed by AS Designing team plus all the future items
which will be released over the course of your club subscription.
Price starting from $59.00
Can you install default joomla package from joomla.org website?
BTW, our support is not available for your subscription as indicated here: http://www.astemplates.com/templates-club-1.
You might want to upgrade your membership to get our competently free support.
Regards, AS Team.
Yes I can install the default joomla package.
But if I try to install the quickpackage it just stuck in first level of the installation ...
Thanks
Tony
We need an access to your server via cPanel, the access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
Thanks again for your help.
Tony
What is your domain name please?
Regards, AS Team.
We do not see any files there, please install default joomla package on your server and provide us with url.
Regards, AS Team.
Thanks
Tony
What is your website url please?
Regards, AS Team.
Till the new site is ready I`m using the temporary domain:
http://activeclean.co.nz.cp-2.webhostbox.net/
Thanks
Tony
Using the url you provided to us we are receiving 403 error message:
Forbidden
You don't have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Regards, AS Team.
Thank you
Tony
The CP. and the domain details are saved on special section.
Thanks
Tony
The quick-start package is worked without any problems, to restore you previous website installation you have to delete all files on your server except backup.zip file, after deleting all files you have to unzip backup.zip file.
Regards, AS Team.
Regards
Tony
will I be able to move this website after all content is done from activeclean.nz -to- activeclean.co.nz ?
Thanks
Tony
If you will not be able you can always ask for our services:
http://www.astemplates.com/services
Regards, AS Team.
Thanks
Tony
We are sorry, our support is not available for your subscription as indicated here: http://www.astemplates.com/templates-club-1.
You might want to upgrade your membership to get our competently free support.
Regards, AS Team.