Joomla! Template 002050 - Item Support

Hi There I have purchased the template AS002050 with quickstart. unfortunately during the installation I`m not able to move to the second step. Can you please help with this. Thanks. Tony
Hello NOWONDIRECT,
Can you install default joomla package from joomla.org website?

BTW, our support is not available for your subscription as indicated here: http://www.astemplates.com/templates-club-1.
You might want to upgrade your membership to get our competently free support.

Regards, AS Team.
Hi, thanks for your respond.
Yes I can install the default joomla package.
But if I try to install the quickpackage it just stuck in first level of the installation ...
Thanks
Tony
Hello NOWONDIRECT,
We need an access to your server via cPanel, the access info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
Thanks, all details saved under special info.

Thanks again for your help.
Tony
Hello NOWONDIRECT,
What is your domain name please?

Regards, AS Team.
Hello NOWONDIRECT,
We do not see any files there, please install default joomla package on your server and provide us with url.

Regards, AS Team.
Hi, default joomla installed.
Thanks
Tony
Hello NOWONDIRECT,
What is your website url please?

Regards, AS Team.
Hi, the domain is activeclean.co.nz which is redirected at the moment where the old site is hosted at the moment.

Till the new site is ready I`m using the temporary domain:
http://activeclean.co.nz.cp-2.webhostbox.net/

Thanks
Tony
Hello NOWONDIRECT,
Using the url you provided to us we are receiving 403 error message:

Forbidden
You don't have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Regards, AS Team.
Thank you so much for your help but I have no idea why this is happens. I hope to solve this problem..

Thank you
Tony
Hi Thanks for your patience.

The CP. and the domain details are saved on special section.

Thanks
Tony
Hello NOWONDIRECT,
The quick-start package is worked without any problems, to restore you previous website installation you have to delete all files on your server except backup.zip file, after deleting all files you have to unzip backup.zip file.

Regards, AS Team.
Thanks for your help.

Regards
Tony
Thanks again for your help,

will I be able to move this website after all content is done from activeclean.nz -to- activeclean.co.nz ?

Thanks
Tony
Hello NOWONDIRECT,
If you will not be able you can always ask for our services:
http://www.astemplates.com/services

Regards, AS Team.
Hi There, can you please let me know how to change the backround colour (Sky)? from the template 002050

Thanks
Tony
Hello NOWONDIRECT,
We are sorry, our support is not available for your subscription as indicated here: http://www.astemplates.com/templates-club-1.
You might want to upgrade your membership to get our competently free support.

Regards, AS Team.
Item Name:
002050
Author:
Downloads:
4481
Created:
2013-05-09
Updated:
2016-07-26
Item Version:
2.0.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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