Joomla! Template 002058 - Item Support

Hi,

I bought this template this morning, but when installed is not showing 100% of the contents of the demo, only about half of the working website is shown (no slides, only some pictures, boxes at the middle are missing). I am new to Joomla so this represents a big problem for me as I don´t have the expertise to convert this website similar to the one shown, please advise of any settings I can apply to have it as needed. Many Thanks.
Hello CROQUISPLUS,
In case to have your site exact like our demo preview you have to install it using quick-start installation package, the package should be installed like regular Joomla package, please see the template documentation for more info:
http://www.astemplates.com/joomla-template-documentation/209-002058

Regards, AS Team.
That is exactly how we installed it, using the Quick-Start installation and installed the sample package, however the demo is missing vital features such as the slider, boxes at the middle and the things that are present are not in the same position as the demo. We needed it to look exactly as the demo (as sold on the website) so we could only change colour, text, images, etc. Please advise as it looks incomplete. Thanks.
Hello CROQUISPLUS,
We think you have missed sample data in the final step, please be sure you sure you choose 'sample data 002058 template' option.

Regards, AS Team.
Please read again my previous post and I have not missed anything:

"That is exactly how we installed it, using the Quick-Start installation and installed the sample package, however the demo is missing vital features such as the slider, boxes at the middle and the things that are present are not in the same position as the demo. We needed it to look exactly as the demo (as sold on the website) so we could only change colour, text, images, etc. Please advise as it looks incomplete. Thanks."

I think we are going round in circles here, my question is if there are any settings to apply to ensure we obtain a full working demo package as advertised on the template listing. Awaiting for your response. Thanks.
Hello CROQUISPLUS,
Just checked the quick-start package, it works just fine. Please re-upload it on your server and then provided us with an access to your server for checking this issue. The info please put in the special info area under your purchased items section of your AS account.

Regards, AS Team.
Item Name:
002058
Author:
Downloads:
7880
Sales:
1110
Created:
2013-10-25
Updated:
2016-09-10
Item Version:
1.6.2
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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