Joomla! Template 002018 - Item Support

I am using this template with the extended license. I have added the standard Joomla core contact form. My address is displayed, the contact form not. Using a standard Joomla template all works without any problems.

Do you have any idea how to solve this ?

I have Joomla 3.41.

Thanks in advance.
What is your site url please? Have you installed it using quick-start installation package?

Regards, AS Team.
Hi, it's a temporary address. There you will find the contact form:

Sorry forgot: No, I have installed Joomla first, then the template separately.

Our suggestion is to install it using quick-start installation package, after installing the package your site will look exact like our demo preview page and it will be easy for you to make changes in the content, preview all parameters and settings. The quick-start package is actually the template documentation. If by some reason you can't install it on your live server you can install on some demo server or demo folder and then preview all settings.
The package should be installed like regular Joomla installation, here you can find some more info:

Regards, AS Team.
Thanks for your mail and sorry for asking again.

As far as I understood, the quickstart file installs a complete Joomla, isn't it ?

But which version. I have now started with 3.4.1 and prefer not use a lower version.
The current quick-start package has Joomla version 3.3.6, after installing it you can easy upgrade your Joomla to version 3.4.1

Regards, AS Team.
Unfortunately it is not this easy.

First upgrade with the automatic update brought "Error 0 Cannot open file for writing log".
Change rights of log and tmp get the installation file downloaded to tmp until the next error "Invalid Login".
Using the extension manager seems to start installation until the error message " Copy file failed " came.
I have used the update offered by Joomla itself:

I have no idea left at the moment,

All these issues are related to your server, you do not have permissions for make changing in the files, anyway, the template quick-start package was just updated with the latest Joomla version, you can download it from your AS account and install on your server.

Regards, AS Team.
I thought that this could be the problem. I will talk back back to my provider to avoid this kind of problems in the near future.

But thanks for your help providing me with an actual quick start version. This is a real good support.
The problems with the permissions were solved, thanks again for helping here. I have another issue right now While comparing it with the demo template I cannot figure out why the following situation occurs:

Please see

I have my products presented in these grey blocks. When clicking the ReadMore-button, the linked article is displayed under these blocks instead replacing them completely like the demo version does. I would appreciate any hint to get this solved. Thanks in advance. Regards.
In case to show it in a new window you have to create a menu item for your product or category of products.

Regards, AS Team.
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Extended License

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