Joomla! Template Agency PT - Item Support

I just purchased Agency PT - Regular License Item Type: Joomla! 2.5 - 3 Template and when I tried to install the quickstart I got stuck on Step 3. It stops loading at about 25% and creating tables but quickly went back to Step 3 page. Please check and I need to install this website asap. Thanks!
Thanks for your help. We just tried your suggestions but most of the components don't work such as K2. I would like to request for a refund. Can you please send me the link to send my request?

Thank you!
The database import still fails. We have deadlines to meet and this has neem taking too long to install with all the issues. We decided to use a different template instead. We have been happy with the templates we previously purchased from your website except this one. I would like to request for a refund for the template Agency PT. Let me know how to proceed.
Sincerely and Thanks!
We have tried the options you suggested and nothing worked as mentioned before. We don't want to waste more time troubleshooting a template, we don't usually have this kind of problem for a purchased template, everything should work right away. I appreciate your assistance.
Please process a refund for the template.

Sincerely
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Hello PRIMERTEMPLATES,

I wonder why I have not heard anything back from your support. We have been a good customer to you and have purchased few templates from your website. We have been happy with your products. I hope you will receive our request well, we don't use the AGENCY PT template that does not work. Can you please do our refund request?

Thank you!
Can you please send me the contact information to your Admin or how to contact them as we can't find it on this website?
Thanks!
Can you please send me the contact information to your Admin who is in charge of processing refunds or how to contact them as we can't find it on this website?
Thanks!
Item Name:
Agency PT
Downloads:
112
Created:
2013-12-31
Updated:
2016-01-25
Item Version:
2.0.0
$35.00
Regular License
This item may be used for a single domain only.
$49.00
Extended License

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