Joomla! Template 002061 - Item Support

Hello,

I have installed the template but when I disable the 'Our Newsletters' module and refresh the live site, a blank page is displayed.

Could you tell me how to fix this please?
Hello FAVERSHAMDESIGNS,
Please provide us with an access to your Joomla admin panel, we have to check this issue. The access info please put in the special info area under your purchased items section of your AS account.

Regards, AS Team.
Hello,

I am having problems with the template. When I disable the 'Our Newsletters' module (from the quickstart package) links stop working. I can click on the links to other pages on the site but a white page is just displayed and nothing else.

Please could you help?

Kind regards
Hello FAVERSHAMDESIGNS,
Can you please provide us with more info: which links and on which pages?

Regards, AS Team.
Hello,

I have put the username, password and site link in the appropriate section on here.

If I disable the newsletter module and then try going to any page on the web site, a plain white page is displayed and therefore the site is unusable.

Kind regards


James

p.s. I am still not receiving e-mail notifications when you reply.
Hello FAVERSHAMDESIGNS,
There was a problem with Gavick news module, directory separator was not defined, we have fixed it by adding the following line in the index.php file:

if(!defined('DS')) define('DS', DIRECTORY_SEPARATOR);

Regards, AS Team.
The problem is related to the 'Our Newsletters' Acymailing module. If I disable the module or change it's module position or change its 'Start Publishing' date, the site fails to load.
Hello FAVERSHAMDESIGNS,
Just checked your site, everything works fine, if we missed something please let us know.

Regards, AS Team.
Hello,

I am having a problem with the template.

When I put an image in the module position 4, the alignment goes funny. I have a screenshot of the error here: http://www.aggardendesign.co.uk/images/error.tiff

When I put the telephone numbers in, as an image, the whole area gets taller and the numbers are not vertically central to the logo.

Can this be fixed please?

Also, I am still not receiving notifications when you reply to a message on here so would you mind e-mailing me when you respond? Many thanks.
Hello FAVERSHAMDESIGNS,
In case to help you with must to see your site.

Regards, AS Team.
Hi,

Could you log into the site and take a look then please?

I have left the log in details on this site.

I STILL am not receiving e-mail notifications when you write a response. Please can you take a look at this for me?

Kind regards
Hello FAVERSHAMDESIGNS,
The link you have provided to us doesn't work, please check your domain name.
We think you have to check your Junk email folder, just tested our notifications, everything works fine.

Regards, AS Team.
Hello,

I've just tried accessing my site on a Nokia Lumia device and unfortunately it does not display properly. Is there anything that we can do to make this work?

The site works fine on other mobile devices, such as an iPhone.

Kind regards


James

p.s. please e-mail tem@wicketts.co.uk when a reply is posted. I am still not receiving notifications from this site.
Hello FAVERSHAMDESIGNS,
What is your site url please? Can you please provide us with more info regarding this problem?
Sorry, we are not providing support via email.
but you can change the email in your user profile, because you have a different one.

Regards, AS Team.
Hi,

The user web site details are in my account information on here.

Please could you take a look and let me know what the issue is.

I don't expect e-mail support. The reason I asked you to e-mail me is because your system never sends a message to me to notify me that there has been a reply, therefore I have to keep checking this site. It would be nice if you could be helpful and simply notify me by e-mail, as requested.

Kind regards


James
Hello FAVERSHAMDESIGNS,
Can you please provide us with more info regarding this problem? We do not have Nokia, but we checked it with Nexus, LG and Samsung, we do not see any problems.
For all notification emails please check: info@favershamdesigns.co.uk

Regards, AS Team.
Item Name:
002061
Author:
Downloads:
5286
Created:
2014-01-04
Updated:
2016-09-15
Item Version:
1.4.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

AS Designing Templates Club

Templates Club
Get an access to all 95 items designed and developed by AS Designing team plus all the future items which will be released over the course of your club subscription.

Price starting from $59.00