Joomla! Template 002061 - Item Support

I purchased the AS002061 template and after uploading I don't have all of the modules listed in the modules configuration option. It looks like I only have the free version and I also wasn't given the option to install sample data.

My site is http://www.myview.reviews

I used a hosting account for my Joomla installation and therefore installed the template via Template Manager in the Joomla cPanel for my sites administration.

I was able to get the modules in the right position for some of the module options I had, but was missing most others. I am familiar with how to view the layouts on an existing template for the module positions. I was able to use those to match with the documentation's module positions. (http://demo.astemplates.com/joomla-templates/002061/index.php?tp=1) But again, missing most of the module positions from this page.
Hello DEESPEN,
All modules you will receive only in case if you will install this template using quick-start installation package, after installing the package your site will look exact like our demo preview page and it will be easy for you to make changes in the content, preview all parameters and settings. The quick-start package is actually the template documentation. If by some reason you can't install it on your live server you can install on some demo server or demo folder and then preview all settings.
The package should be installed like regular Joomla installation, here you can find some more info:
http://www.astemplates.com/joomla-template-documentation/224-002061

Regards, AS Team.
I previewed that option but that is not how my install works in the Joomla cPanel. I am not running my own host servers and don't have the option to install in exactly this manner. In my hosting account we are giving the option to install the template, modules and plug-ins via an upload of the .zip packages.

Do you not have an option to install the template via the Joomla cPanel?
Hello DEESPEN,
Sorry, from our experiences any hosting provide must to give you an option to install any PHP software including Joomla, WordPress, Drupal, etc., if there is no such option we are not sure and can not guarantee if Joomla and all extensions can work properly on your server.

Regards, AS Team.
Yeah, this is not going to well. You misunderstood me and I am also misunderstanding you. I do have the option to install Joomla 3.4.3 and it is installed successfully which is why your template is displaying on my site http://www.myview.reviews.

So now I am just trying to upload the Quickstart Package there as you suggested earlier but installing it via the Joomla Shell in the Control Panel.

It doesnt install at all. Is it because I already have the template installed prior to now trying to upload the quickstart zip file and install?
Hello DEESPEN,
The quick-start package cannot be installed via Joomla extension manager, because it already contains Joomla, the package should be installed like regular Joomla installation with the template sample data, please carefully read the template documentation:
http://www.astemplates.com/joomla-template-documentation/224-002061

The quick-start installation will save a lot of your time, if you interested you may ask for our installation service:
http://www.astemplates.com/services

Regards, AS Team.
I'm sorry, that documentation just isn't user friendly and is very hard to follow. I am a Software Developer and if this is a difficult process for me, I cant imagine the challenges the average end user would have with this template.

I just wish I had known some of this before making the purchase of the template. I feel like I wasted my money. I have been an avid Joomla user for more than 10 years since Joomla 1.0 days and this has been the only template, component, module, or plug in that I have ever had to seek support for, and then not to get that support and still be referred to the same documentation that I have tried for 48 hours already that simply doesn't work is just rude.

Great look and feel for the template, but not a user friendly template at all. I will have to submit my reviews accordingly.

Hello DEESPEN,
OK, can you install Joomla package downloaded from joomla.org website?

Regards, AS Team.
I have on idea what you are asking, however I can confirm that I just checked the files in File Manager for my host for this site and all the QuickStart files are there.

I literally went and compared every file, and the modules are simply not there. Is this the only way you provide support. This is not very effective. I need to speak with someone on a phone?

I think there is some sort of language barrier or miscommunication in some way.
Hello DEESPEN,
In which folder are you looking for the file modules?
Sorry, we are not providing support via phone.

Regards, AS Team.
I installed the modules files separately in Extension Manager and pulled those files from 'Extensions' directory after unzipping the downloaded package.

I just uninstalled the template and reinstalled the template.

The first problem is there is no way to view any of the documentation until after you have actually installed the template. That is the only way I can access any instructions and so therefore that is the first time the customer sees the instructions to install the QuickStart which may be a problem to go back and do so after installing the template. I am really not sure. All I do know is I was able to compare the files in file manager and as far as I can tell, they match.

I'm just really at a loss and losing significant revenue with this issue. I just simply have never had this much difficulty with any template before. I have tried everything I know how to try.

Is there some reason why the quick start files are not included in the paid install package already? This is how most templates are configured.
Hello DEESPEN,
Without installing sample data the template will not work for you like on our demo preview page.
One more time: all modules and data you will receive only in case if you will install this template using quick-start installation package, after installing the package your site will look exact like our demo preview page and it will be easy for you to make changes in the content, preview all parameters and settings. The quick-start package is actually the template documentation.
The package should be installed like regular Joomla installation, here you can find some more info:
http://www.astemplates.com/joomla-template-documentation/224-002061

If the template documentation is not clear for you please refer to the Joomla documentation:
https://docs.joomla.org/J3.x:Installing_Joomla

Due installing the quick-start package Joomla sample data (Finalize step), please choose 'SAMPLE DATA 002061 TEMPLATE'


Regards, AS Team.
Item Name:
002061
Author:
Downloads:
5376
Sales:
922
Created:
2014-01-04
Updated:
2016-09-15
Item Version:
1.4.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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