Joomla! Template 002063 - Item Support

Hello,

I just installed the quickstart on my hosting account and I am getting the following error. How do I resolve this issue?

Fatal error: Class 'JFactory' not found in /home/nextgen/public_html/libraries/joomla/session/session.php on line 807

Thank you for your time!

Hello NEXTGEN,
Can you please provide us with an access to your Joomla admin panel? We have to see this issue. The info please put in the Special info area under your purchased items section of your AS account.

Regards, AS Team.
That is coming up before install has happened. Not able to access the Admin panel. I have deleted the files and am reinstalling now. I will see if that works.
Item Name:
002063
Author:
Downloads:
6565
Sales:
1089
Created:
2014-02-05
Updated:
2016-11-01
Item Version:
2.3.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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