The template you sell doesn't work! Although I've unzipped the quick installation folder, there is a blank page without anything you've shown as demo. Please update the right version so I can obtain the right template I've purchased.
PrimerTemplates
POSTED: 2014-06-16
Hello MICHELETUX,
The download files contain several folders. There is that for the template, extensions and then the quickstart package. The quickstart package is named quickstart.zip. Otherwise, it would be unfair and unwise for me to sell something which does not work. What appears in the demo site is exactly what is provided.
Thank you
Kind Regards
micheletux
POSTED: 2014-06-16
The first problem is the name of templates: it appears "could not find template protostar and after I've changed the template name, homepage appears without image and completely different by the demo's template. Another problem regards the T3 plugins. If I try to install the version attached into the zip file (version 2.1.3) isn't possible to install it. The right version is 1.4.3 and after I install it, I see the homepage without sliders, menus and anything I've seen during the purchasing process. Please post a right reply to solve the problem.
PrimerTemplates
POSTED: 2014-06-16
Hello MICHELETUX,
During the installation of the sample data, please choose "Default English Sample Data." This is mentioned in the template user manual. A link to download the latest version of the plugin is also provided.
For the sliders, I will email you the custom built slides for revolution slider so that you may import to your site. Please send me an email via the address provided in the template user manual.
Thank you
Kind Regards
micheletux
POSTED: 2014-06-16
Just done (Default english sample data) but the result is the same (nothing changed) The latest version of plugin doesn't works because I receive an error message so the only version of plugin that works is 1.4.3 as I posted in my previous message and also, if I try to import template "proxima" from templates folder by extension menu nothing happens.
Try by yourself and post the right solution. Please!
PrimerTemplates
POSTED: 2014-06-17
Hello MICHELETUX,
If your site is online, please provide me with the login details I check out what might be wrong. Send them to the email address provided in the template user manual.
Thank you
Kind Regards
micheletux
POSTED: 2014-06-17
Also the Unite revolution 2 doesn't works. I send you an email with details of error displayed. I think the template you've sell is uncomplete in any part of it. A complete revision is needed because is unbelievable how is possible sell a similar product. I'm waiting for a complete solution about the issues I've posted because I've purchased and payed a product which must work.
PrimerTemplates
POSTED: 2014-06-17
Hello MICHELETUX,
I did see the error you are getting. My question is, if the template worked for the rest of the clients, how come it is only on your part where there is failure? That aside, during the development of the template, the version of Joomla was 3.2.3. The extensions provided were the ones compatible with that version. Since then, Joomla has been updated to version3.3.1, that is why the revolution slider is failing. I will provide you with the update. Once more, if your site is online, please send me the login details.
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The download files contain several folders. There is that for the template, extensions and then the quickstart package. The quickstart package is named quickstart.zip. Otherwise, it would be unfair and unwise for me to sell something which does not work. What appears in the demo site is exactly what is provided.
Thank you
Kind Regards
During the installation of the sample data, please choose "Default English Sample Data." This is mentioned in the template user manual. A link to download the latest version of the plugin is also provided.
For the sliders, I will email you the custom built slides for revolution slider so that you may import to your site. Please send me an email via the address provided in the template user manual.
Thank you
Kind Regards
Try by yourself and post the right solution. Please!
If your site is online, please provide me with the login details I check out what might be wrong. Send them to the email address provided in the template user manual.
Thank you
Kind Regards
I did see the error you are getting. My question is, if the template worked for the rest of the clients, how come it is only on your part where there is failure? That aside, during the development of the template, the version of Joomla was 3.2.3. The extensions provided were the ones compatible with that version. Since then, Joomla has been updated to version3.3.1, that is why the revolution slider is failing. I will provide you with the update. Once more, if your site is online, please send me the login details.
Thank you
Kind Regards