Joomla! Template 002068 - Item Support

i uploaded this template the way it says in the "how to" and when i fill up the basic information, it doesn't go to the next page. it doesn't even show me any error!! what should i do?
Hello JANJAALI,
Can you please provide us with your site url? We have to see this issue.

Regards, AS Team.
yes the URL is
www.siamak.ca
thank you
Hello JANJAALI,
who is your hosting provider, we think you have some problems on your server, please provide us with an access to your server via cPanel provided to you by your hosting provider, the info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
hello, i did provide that in the special info in my purchased item area
Hello JANJAALI,
We can't connect your control panel, or we have wrong url, please check it: https://secure.fatcow.com/secure/login.bml?err=

Regards, AS Team.
no i did provide the proper information, keep that in mind that at the end of the password there is :
so you need to put : at the end of the password
Hello JANJAALI,
You have some problems on your server, we are not able even to install original Joomla package from joomla.org site, we think you have ask for help your hosting provider. The problem can be found in server logs.

Regards, AS Team.
Item Name:
002068
Author:
Downloads:
2808
Sales:
613
Created:
2014-05-20
Updated:
2016-04-25
Item Version:
2.0.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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