Joomla! Template 002068 - Item Support

Hi,
I have a Problem with the Gallery View. So to see on your site "Music Arhive". On my site it works only with the Free Template Version, but unfortunately not with the Paid. I get the error: "500 - Layout „gallery_item“". What can I do? I would like to use the Paid version. By the way I installed it not with Quickstart. Thanks for your help!

Regards Dabbelyou
Hello DABBELYOU,
Our suggestion is to install it using quick-start installation package, after installing the package your site will look exact like our demo preview page and it will be easy for you to make changes in the content, preview all parameters and settings. The quick-start package is actually the template documentation. If by some reason you can't install it on your live server you can install on some demo server or demo folder and then preview all settings.
The package should be installed like regular Joomla installation.

Regards, AS Team.
Hello AS Team,
that's exactly what I did. I've installed the Quickstart on my Local Server (for "learn & Play") and I copied step by step the Settings on my server. Actually I don't want the whole things of the demo-site on my Server. Have you any other idea? It's strange that it works with the free Version.

Regards, Dabbelyou
Hello DABBELYOU,
We need an access to your Joomla admin panel for checking this issue. The access info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
Hello AS Team,
I put it in there.

Best Regards, Dabbelyou
Hello DABBELYOU,
Sorry, we do not see the data, seems you forgot to save it.

Regards, AS Team.
Hello,
Sorry, next try, please.

Regards, Dabbelyou
Hello DABBELYOU,
Did you made any changes in the template files, we would like to reinstall both templates: premium and free, can we do it?

Regards, AS Team.
Yes you can. I didn't change it.

Regards, Dabbelyou
Hello DABBELYOU,
The problem was resolved by reinstalling templates, we installed premium version only.

Regards, AS Team.
Hello AS Team,
now it works. Thanks a lot for your Support.

Best Regards, Dabbelyou
Item Name:
002068
Author:
Downloads:
2809
Sales:
613
Created:
2014-05-20
Updated:
2016-04-25
Item Version:
2.0.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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