Joomla! Template 002026 - Item Support

hi,
i've purchased the professional template, tried to installe it by upload package file via joomla and received this message: "Unable to find install package", "JFTP: :store: Bad response
Warning: Failed to move file!"

can you please advise what to do?

thanks and best regards!
Hello WEBFLOW,
Have you unzipped before installation? Please see the following article for more info:
http://astemplates.com/itemdetails.php?id=59&page=howto&article=36

Regards, AS Team.
hi,

tks for responding.

i've used the guideline and unzipped the downloaded file, it contains the zip-file "as002026-premium.zip" which i tried to upload and install via joomla, with a/m result.

can you advise what to do?
regards
Hello WEBFLOW,
Do you have a free version installed? If so, please uninstall it first.

Regards, AS Team.
hi,

i've no free version installed.

rgds
Hello WEBFLOW,
Please contact us through the 'Contact Us' page and provide with an access to the Joomla admin panel, we have to check this issue.

Regards, AS Team.
Item Name:
002026
Author:
Downloads:
11119
Sales:
1110
Created:
2011-04-26
Updated:
2016-11-17
Item Version:
3.3.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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