Joomla! Template 002031 - Item Support

After uninstalling the regular version and then trying to install the quick start, Joomla was unable to install.
The issue I am having is with the top menu, position 1.
Not all menu items will show up. This is the paid version and only three menu items show up. The remaining are in tiny text above the menu, squashed together.
Hello TRACIDILLARD,
Please provide us with your site url, we would like to see this issue.

Regards, AS Team.
The site is currently back on the former template. I will change it back for a few hours. The website is http://txwebservices.com
I have tried starting a new menu module, unpublishing, then publishing again. I've checked everything. It works fine on other templates.
Hello TRACIDILLARD,
You have missed something, can you please provide us with an access to the Joomla admin panel, we have to check this issue.
The login and password you can put in the comment, it will not be published.

Regards, AS Team.
Hello TRACIDILLARD,
It should be OK now, please check.
Thank you for taking care of that. Can you tell me what the problem was?
Hello TRACIDILLARD,
There was no css for Separator menu items, the bug fix will be available for downloading from your account in few days.

Regards, AS Team.
The menu items appear, however, when I set the button color, only the first three menu items will set to the color desired. The remaining buttons are red.
Hello TRACIDILLARD,
We put some classes in tmpl.custom.css file, it should be OK now, please check.

Regards, AS Team.

Can you tell me what was the initial problem with the menu not showing up correctly?
Ok, I went in and tried to change the color again.
I really don't have time to keep coming back on here. I buy many templates, have spent money on templates here, but I also purchase templates elsewhere and I have never had an issue like this.
I would really prefer to get credit towards another template that I can customize as needed rather than need to come here to get the work done.
Thank you,
Hello TRACIDILLARD,
The background color for separator menu items can be changed in the tmpl.custom.css file, in the following classes:

#header .row2 #mainmenu ul.menu li span
{
background-color: #FF8A14;
}
#header .row2 #mainmenu ul.menu li span:hover
{
background-color: #2424FF;
}

Regards, AS Team.
Can I please exchange for another template?
Thank you
Hello TRACIDILLARD,
We are sorry, since we are offering non-tangible irrevocable goods we do not issue refunds/exchanges once the order is accomplished and the item download link is provided. As a customer you are responsible for understanding this upon purchasing any item/design on our site.

Please see our terms of use for more info:
http://www.astemplates.com/terms.php

Regards, AS Team.
Well, I would understand that if the "item" I purchased was functioning as promised when I purchased it. That is okay though. You'll lose a customer now and I love to do reviews. I can't even use the template. I really appreciate you trying to make this right.
Hello TRACIDILLARD,
This is a small issue which should be fixed today, anyway, we checked your account, this is not a first template you have purchased from us, so you can make exchange with any other template developed by ASDesigning, the template price should be the same as well. Just please let us know the template name.

Regards, AS Team.
I had received an email, I think regarding an updated version of this template. If the problems are fixed, can you email me the new version? tracidb80@hotmail.com.
I like the templates you have and will continue to order from you, but I have to be able to use the templates effectively. Thank you for reviewing my account to see that I order regularly. If there still is not an updated version for this template, let me know and I will choose another that is the same price.
Thank you,
Traci
Hello TRACIDILLARD,
The template was updated yesterday and contains all bug fixes for separate menu items, the latest version you can always download from your AS account, the list of updated files you can find on the following page: http://www.astemplates.com/item.news.php?id=96

Regards, AS Team.
Item Name:
002031
Author:
Downloads:
25724
Created:
2011-09-07
Updated:
2016-03-08
Item Version:
5.2.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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