Joomla! Template 002031 - Item Support

Hi am having problems while installing the template, an errors displays that
Could not find a Joomla! XML setup file in the package. Could you help me with this please.

Thanks and regards
We checked it, no any problems with installation.
Probably you received broken package during downloading, please try to download it one more time.
Unfortunately it still don't get install.. I tried other templates and it works but i prefer this one please help me..
Can you please check if you have in downloaded zip file templateDetails.xml?
Yes its inside the folder..
Very strange, please provide us with an access to your Joomla admin center, please do it by email or using contact us page.
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