Joomla! Template 002031 - Item Support

Hello,

promoserveglobal.com (URL).

Please take a look at my initial request- the HOME page slider not showing all the images but shows only 3 images - slide1 to slide3 on HOME PAGE. I also have slide7 to slide21 which are not showing.
All images meant for the front page slider are all same sizes - 700 x 300 jpeg.

I have increased the number of column as was asked to but still not working.
I will be grateful for your assistance in this. At least if you could take a look and tell me what I am doing wrong. So I could take the steps to correct it.
Much grateful,
JRC
Hello JRC1234561,
The username and/or password are not working, please check.

Regards, AS Team.
Hello,
Please check back to the purchase area for update on the username and PW. Sorry about the mistake. Thanks.
JRC
Hello JRC1234561,
Still doesn't work.

Regards, AS Team.
Hello,
You cant tell me that! Are you looking at the right product area? AS 002031.
I have given you the same login info that I personally use to log into that backend. That is the same login info. I have just logged into it.

now I see that you are playing a delay tactics with me. How else do I log into the back end with the same info as I gave you?

You must not pay attention to my notes. The URL is promoserveglobal.com and the login info is at my purchase area under AS 002031.

now for security reason I am not able to post that same info here but if that is what it will take for you to be able to see the correct login info then tell me or if you request for me to pay you to check out this problem let me know because I am not sure what else you want me to do.
Please see what you can do.
Regards,
JRC
Hello
There is no response from you.
Hello,
Obviously it will seem like you are refusing to help.
When I purchased this template I assumed that you will be there to support my venture.

So if you think that there is no way to get your help. Please could I pay for it?

I will be more than happy to pay so this issue can be fixed once and for all.
Please let me know how much. No offence intended.
JRC
Hello JRC1234561,
You have only 3 articles under category 'Slider' in your Joomla admin panel -> Content -> Article manager panel, you have to add more.

Regards, AS Team.
Hello,
I do not see where in admin panel -> Content -> Article manager panel, to add more articles. Please work me through this.
Thanks
JRC
Ref: 002031
Hello JRC1234561,
The info you can find here: http://help.joomla.org/proxy/index.php?option=com_help&keyref=Help32:Content_Article_Manager

Regards, AS Team.
DO I NEED TO UPDATE MY TEMPLATE SINCE YOU HAVE UPDATED IT ON YOUR SITE?

IF SO HOW DO I DO THIS?

HIGH REGARDS,
JRC
Ref: 002031
Hello JRC1234561,
You do not need if everything is working fine, but if you will decide to update it you have to download the latest version from your AS account and then replace the updated files by uploading them on your server via FTP, the list of updated files you can find here:
http://www.astemplates.com/joomla-template-news/96-002031

Regards, AS Team.
Item Name:
002031
Author:
Downloads:
25719
Created:
2011-09-07
Updated:
2016-03-08
Item Version:
5.2.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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