Joomla! Template 002031 - Item Support

Hi, I got "JUser: :_load: unable to load user ID..."on the home page right below position 6. How can I delete or remove this sentence? Please help ASAP. Thanks!
Hello HZFASHEN,
Please provide us with your site url, we have to see this issue.

Regards, AS Team.
Hello, since I bought this template, I have been getting myself familized with it. But the scroller in position 6 does not show up in IE10 explorer, although it does show up in others such as firefox. How can I adjust to make it display in IE explorer 10.0 as well? Urgent! please help.
Hello HZFASHEN,
Please provide us with your site url, we have to see this issue.

Regards, AS Team.
www.l1-eb1c-eb5.com

Please check the problem. Thank you.

Best regards,
HZFASHEN
Hello HZFASHEN,
Did you make any changes in the script of the module? We checked our demo preview, it works just fine in IE10:
http://www.astemplates.com/content/asj31/index.php

Regards, AS Team.
I did not change the script, at least not intentionally. What could I do to recover the script of module? I only changed the photo to be displayed in the scroller. Thanks.
Hello HZFASHEN,
Please provide us with an access to your Joomla admin panel, we have to check this issue.

Regards, AS Team.
Hello HZFASHEN,
In the /images/sampledata/as002031/partners folder you have 2 broken images, please delete them.


Regards, AS Team.
Hi, I deleted the two broken image. But the scroller still does not show in IE 10.0. The broken image was uploaded long after I found the problem, so I guess it is not the cause. Please check why the scroller works well in other browsers and not IE. Thank you.
Hello HZFASHEN,
These 2 images still there, you can see them in your Joomla admin panel -> Content -> Media Manager -> sampledata -> as002031 -> partners folder.


Regards, AS Team.
I could not delete, it says the file name contains characters not allowed. What can I do? Moreover, this is not relevant to the problem I have. The IE 10 cannot display the scroller long time before I uploaded the pictures in partners folder. After all, the absent scroller is not related to the pictures in partners foler. Do I miss anything? Thanks.
Hello HZFASHEN,
Try to move all images to another folder.

Regards, AS Team.
Yes, I did this today. It works in other website brower, but IE 10 can only display one moving picture. You can see my website. What to do? Thanks!

I fixed it somehow. Do not why, hehe.
I have a questionï¼› why the script that i added to the head area cannot be shown in the index page source code? How to add the script to head area of website? what is the file name for head area?
Hello HZFASHEN,
We are sorry, for any custom services please use the following page:
http://www.astemplates.com/customservices

Regards, AS Team.
Item Name:
002031
Author:
Downloads:
25729
Created:
2011-09-07
Updated:
2016-03-08
Item Version:
5.2.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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