Joomla! Template 002042 - Item Support

Hello GRAPHMASTER,
Sorry, your site is still not available.
If you will follow our quick-start tutorials your site should looks exact like our demo preview.

Regards, AS Team.
Can you email me? We are getting nowhere like this. The site is not working with the template and looks bad so I must put it in maintenance mode.
Hello GRAPHMASTER,
Please provide us with access to the joomla admin panel, we have to see the problem. Sorry, no support by email.

Regards, AS Team.
Just FYI I followed your video tutorials, but was hoping to use the default styles so I didn't change any of that.
OK, I fixed the top menu, Joomla added a -nav as a subclass in the CSS. But I cannot get the accordion menu to work and cannot find the issue.
Also, my global configuration is to not show the icons or the details of the pages. Yet, your template is still putting that information in. You can see on my site that you cannot even see the information on the pages below because the page details are taking up all the room. How can I turn them off in the template?
That is why I want you to email me. Then I can send you a login to the admin panel.
Also, to make the slider look the same as the demo, I had to download the background image from your website and then assign it in the options. It looks great now. Now I just need the other little changes and it should all be perfect!
Hello GRAPHMASTER,
Please contact us via the Contact Us page:
http://www.astemplates.com/contactus.php

Regards, AS Team
Hello GRAPHMASTER,
The username and password you provided to us not working, please check.

Regards, AS Team.
dear AS Team,

how can I change the email address (Send Email) in Contact form?

thanks
Hello STEVENYONG,
You can change it in the Joomla admin panel -> Global Configurations -> Server -> Mail Settings.

Regards, AS Team.
I reset the user and sent it again. I need to know why the accordion menu isn't working and why the pages are showing the details. Also, why my text on the featured pages (before the red more) isn't even showing up?
Hello GRAPHMASTER,
We checked your site, sorry you have installed it without the quick-start package as you claimed, that is a reason why some of components/extensions are not looks good. Our suggestion is install the template using the quick-start package, for customization services you have contact us using the services page:

http://www.astemplates.com/services.php

Regards, AS Team.
We had to delete and reinstall Joomla because of the issues we were having. Apparently the tech didn't use the quick install. But, why would this affect the details showing up on the pages. Why won't that go away? this is becoming extremely frustrating, no template should have this many issues. How can I take the details off?
Hello GRAPHMASTER,
It's not related to the template, these are Joomla settings, the quick-start installation will resolve the problem.

Regards, AS Team.
Can I just copy the files from the quick start package to the server? Would that work?
Hello GRAPHMASTER,
Of course you have to copy them on your server and then run the installation as described in the template documentation:
http://www.astemplates.com/itemdetails.php?id=153&page=howto

Regards, AS Team.
I already have a website and was just trying to update my current template. This really isn't worth all the time I have spent trying to make things work. a very nice template, but probably only if you start from scratch, will not work if you are just trying to update. I don't want to have to pay for customization. Please refund my money as I am going to go a different route.
Thanks!
Hello GRAPHMASTER,
Sorry, no refunds, please see our terms of use for more info:
http://www.astemplates.com/terms.php

Regards, AS Team.
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Item Name:
002042
Author:
Downloads:
6413
Sales:
1113
Created:
2012-10-14
Updated:
2016-03-22
Item Version:
4.0.1
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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