Joomla! Template 002058 - Item Support

Hi,

I have installed the quickstart package, but when the site is viewed through an iPad the layout is not correct. The demo site scales nicely and dsiplays correctly, but the quickstart package does not seem to be scaling correctly for the iPad and the layout looks wrong.

What am i doing wrong?

Many thanks.
Hello CHRISINPT,
What is your site url please? We would like to see the problem.

Regards, AS Team.
Hi, the site is not live, but you can access the quickstart install at http://184.154.137.146/~newawh/

Thanks.
Hello CHRISINPT,
Can you please let us know what exactly is not working? Thank You.

Regards, AS Team.
The easiest way to show you the problem would be to send you screenshots, is this possible? Basically when I view your demo site on my iPad, the whole page is scaled to fit the screen of the iPad, when I view the QuickStart on the same iPad it does not scale the same, for example the logo remains too large, the menu, moves down and splits onto 2 lines, and position-6 moves below the blue section, rather than overlapping it, a screenshot would be best, how can I send it to you?

Thanks.
Hello CHRISINPT,
You can upload the screenshots on your server and provide us with urls.

Regards, AS Team.
Hello, I have uploaded some screenshots taken from my iPad. http://184.154.137.146/~newawh/screenshots/asdemo.PNG shows your demo site demo that works and scales nicely, and http://184.154.137.146/~newawh/screenshots/quickstart.PNG shows the quickstart installation, which looks very different! Any suggestions would be much appreciated. Thanks.
Hello CHRISINPT,
Thank You for the info, very strange issue, we compared your site and our demo site they looks exact like on your screenshots. We are going to investigate this issue, hope it will be resolved next week.
We are sorry for the inconvenience.

Regards, AS Team.
Hi, I have reinstalled the latest quickstart package and the layout is still incorrect when viewing on an iPad. Is it possible to just switch of the responsive views? or what else can I try?
Thanks, Chris.
Hello CHRISINPT,
Is your site url still the same: http://184.154.137.146/~newawh/
It is impossible to switch off the responsive view, it should be resolved.

Regards, AS Team.
Hello CHRISINPT,
Can you please one more time download the latest version from your AS account and update the following files and let us know if it is OK after the update?

templateDetails.xml
index.php
css/media.1024.css
css/media.980.css
css/media.768.css

Regards, AS Team.
Hi, The url is the same, I downloaded the quickstart again, and replaced just the files you suggested, and now it seems correct - thanks!
Item Name:
002058
Author:
Downloads:
7680
Created:
2013-10-25
Updated:
2016-09-10
Item Version:
1.6.2
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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