Joomla! Template 002063 - Item Support

Hello.
i have been using this template(TEMPLATE 002063) and i have a problem with the module"mod_as_artslider" in Extensions.
Recently I have updated to the latest Joomla version and this template(i have already paid $18 for it) but after that "mod_as_artslider" does not work except the top page.
The "mod_as_artslider" worked on every pages correctly before updated the Joomla ver. I thought i have to update the Licence of this template too, so i did.
But stil not working "mod_as_artslider", i can see only loading circle mark.
I tried of some methods....restart and rework and rename ex... but did not work any.
How can I fix this problem??

Regards.


Hello HOURENSOU,
For checking this issue we need an access to your Joomla admin panel. The access info please put in the Special info area under you Purchased items section of your AS account.

Regards, AS Team.
Dear AS Team.
I did it. please check the Special info.
Regards.
Hello HOURENSOU,
It seems your site is down, we can't connect it.

Regards, AS Team.
Dear AS Team
I am sorry about it. Now is not down.
Please try to login again?
And the login ID is including the Japanese character too.
so please notice them.

Regards,
Hello HOURENSOU,
The same problem, we can't open your site:
'Problem loading page - The connection has timed out.'

Regards, AS Team.
Dear AS Team

We are very sorry about it again.
Now we knew why you could not access to our admin panel.
Because of the part of our server security.
We have free upped this security for Canada(CA) area now.
So please try to login again??

Regards, HOURENSOU.

Hello HOURENSOU,
Please check your site, it should be OK now.

Regards, AS Team.
Dear AS Team.

I have checked our site. Yes, it works!
We are very very happy now.
Thank you so much!!

But what was the problem?
How did you fix it?
Could you tell me for my study if you would not mine?

Regards, HOURENSOU.
Hello HOURENSOU,
Just updated it with the latest version.

Regards, AS Team.
Dear AS Team.

I understand.
Thank you very much!

Regards.
Item Name:
002063
Author:
Downloads:
6593
Sales:
1093
Created:
2014-02-05
Updated:
2016-11-01
Item Version:
2.3.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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