1/ Thank you
2/ As you see, it does't work with default template. So, it's problem with SP Page Builder, can you show it with extension author ?
liedtke
POSTED: 2024-05-29
Hi the answer from PageBuilder about the empty screen error:
Hi Klaus,
As I asked you about, did you ask help from your template provider?
Please make sure the template is compatible with the latest Helix Ultimate and SPPB versions. If the template is not, kindly downgrade to which vertions the template supports.
Best Regards
agethemes
POSTED: 2024-05-29
Hello LIEDTKE,
Since you switched to Cassiopeia and the problem is still remain, so it's just SP Page Builder. You can let joomshaper know about this, you're using Cassiopeia (default template from Joomla!) with SP Page Builder template.
liedtke
POSTED: 2024-05-29
I know its a problem of PB.
They have the worst support you can imagine. I bought a total of 3 licenses of Page Builder Pro and nobody cares about this problem.
agethemes
POSTED: 2024-05-29
Hello LIEDTKE,
That's sad for support service from SP Page Builder product for paid customers.
Please use back-end edit tool for temporary, I will report to our DEV team to check this issue and let you know soon. It's hard because it's not our product, we just use it to build some main pages, but look like we won't use it for other new products next time.
liedtke
POSTED: 2024-05-29
Comment in status pending...
It will be published after it has been approved by the Website Administrator.
Get an access to all 211 items designed and developed by Age Themes team plus all the future items
which will be released over the course of your club subscription.
Price starting from $51.75
2) same problem in cassiopeia. No results.
1/ Thank you
2/ As you see, it does't work with default template. So, it's problem with SP Page Builder, can you show it with extension author ?
Hi Klaus,
As I asked you about, did you ask help from your template provider?
Please make sure the template is compatible with the latest Helix Ultimate and SPPB versions. If the template is not, kindly downgrade to which vertions the template supports.
Best Regards
Since you switched to Cassiopeia and the problem is still remain, so it's just SP Page Builder. You can let joomshaper know about this, you're using Cassiopeia (default template from Joomla!) with SP Page Builder template.
They have the worst support you can imagine. I bought a total of 3 licenses of Page Builder Pro and nobody cares about this problem.
That's sad for support service from SP Page Builder product for paid customers.
Please use back-end edit tool for temporary, I will report to our DEV team to check this issue and let you know soon. It's hard because it's not our product, we just use it to build some main pages, but look like we won't use it for other new products next time.
It will be published after it has been approved by the Website Administrator.