Joomla! Template 002063 - Item Support

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Regards, AS Team.
i have been using this template(TEMPLATE 002063) and i have a problem with the module"mod_as_artslider" in Extensions.
Recently I have updated to the latest Joomla version and this template(i have already paid $18 for it) but after that "mod_as_artslider" does not work except the top page.
The "mod_as_artslider" worked on every pages correctly before updated the Joomla ver. I thought i have to update the Licence of this template too, so i did.
But stil not working "mod_as_artslider", i can see only loading circle mark.
I tried of some methods....restart and rework and rename ex... but did not work any.
How can I fix this problem??


For checking this issue we need an access to your Joomla admin panel. The access info please put in the Special info area under you Purchased items section of your AS account.

Regards, AS Team.
Dear AS Team.
I did it. please check the Special info.
It seems your site is down, we can't connect it.

Regards, AS Team.
Trying to use the quick install feature and getting error - The user may not have enough privileges to create a database. The required database may need to be created separately before you can install Joomla!.

See notes under purchase for name and passwords to my site.

Thank you.
Sorry, we can't help you here, you do not have enough permissions on your server, you have to contact your hosting provider.

Regards, AS Team.
I got it solved. I am the server administrator and didn't give myself the correct settings. Imagine that. Thank you for your assistance.
Dear AS Team
I am sorry about it. Now is not down.
Please try to login again?
And the login ID is including the Japanese character too.
so please notice them.

The same problem, we can't open your site:
'Problem loading page - The connection has timed out.'

Regards, AS Team.
I can not substitute your content on News Show Pro GK4
postion as-postion-7 with my own
Ca you please provide us with more info regarding this problem? Have you installed this template using quick-start installation package? What is your site url please and the page where we can see the problem?

Regards, AS Team.
Yes i did I used the the quick start and I am very satisfied but just here there are some problems I am working om the site right now
you can have a peek in my admin panel
Just checked your site, it is working exactly like on our demo preview, have you managed to resolve the issue?

Regards, AS Team.
I can only show 6 experts but I exæetct that it will sjow arti les with that specific catagori so no not working for me yet
Sorry, there is no such option, it should be developed, if you interested you can ask for our services:

Regards, AS Team.
Dear AS Team

We are very sorry about it again.
Now we knew why you could not access to our admin panel.
Because of the part of our server security.
We have free upped this security for Canada(CA) area now.
So please try to login again??


Please check your site, it should be OK now.

Regards, AS Team.
Dear AS Team.

I have checked our site. Yes, it works!
We are very very happy now.
Thank you so much!!

But what was the problem?
How did you fix it?
Could you tell me for my study if you would not mine?

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