Joomla! Template Matrix PT - Item Support

Captify Content either stops everything else on page showing or cant find any images depending on how it's set, either way not much use. Rather than ask for peoples log in details would it not be much better to either fix the problem or give much clearer instructions.

I've tried all I can think of to fix this to no avail, disappointed.
Disgusted, I'd like a fairly quick response and judging by the fact that jacenty still has an unpublished comment from ages ago thats not going to happen.

Going to primer templates helps not in the slightest, yeah great send us a support email but you've got to get past the unfathomable anti spam measures first which is impossible.

I do not want you to log into my site I want you to explain what is wrong and I'll fix it myself, the user manual tells us nothing by the way.
Item Name:
Matrix PT
Downloads:
259
Created:
2013-01-02
Updated:
2016-08-16
Item Version:
17.0.0
$35.00
Regular License
This item may be used for a single domain only.
$49.00
Extended License

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