Joomla Extension AS Menu - Item Support

I have the AS002064 template installed and the AS Menu in position 1. I did not setup this site, but I am trying to have the traditional 3 line square link to the mobile menu, however all I can get is a drop-down jump type menu in the mobile version, which does not show menu items. I have purchased the updated AS Menu and uninstalled the version 1.08 which was on the website and then installed v2.0
The url assigned to this module is

I have been unsuccessful getting other menu modules to work correctly on this site either.
Thank you.
Hello BIZGUY99,
Sorry, we do not see the item 002064 under your account, when did you purchase it?

Regards, AS Team.
I did not design the site or supply the template. I just purchased the updated AS Menu extension and updated that , in the hopes that would correct the problem.

If the issue is a template issue and buying and installing another version will fix the issue, I am happy to do that, as long as it solves the issue.
Hello BIZGUY99,
The problem is that you do not have a license to use the template 002064 on your website.

Regards, AS Team.
I have purchased the template 002064, set it to this domain and went to install it over the existing copy. I got an error stating the template was already installed plus messages saying the template installed successfully. I am unsure whether the installation was successful, but the mobile link is still the drop-down jump list. What do I need to do to have the traditional 3 line square link and display and operate.
Hello BIZGUY99,
Please provide us with an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
The login information has been posted as requested.
Hello BIZGUY99,
Please check your site, it should be OK now.

Regards, AS Team.
Thank you but I don't see the standard 3 line menu link when viewing the site on a mobile device (the same as on the AS website), Also when the link that is displayed is selected, the mobile menu (which is pretty cool) opens at the bottom of the screen, as opposed to the top (also as on the AS website).
Hello BIZGUY99,
Sorry, not quite understand the problem, is the menu working exactly in the same way like on our demo preview or there is some issues?

Do you have screenshots?

Regards, AS Team.
How can I sen a screen shot?
Hello BIZGUY99,
You can upload it on your server and provide us with url.

Regards, AS Team.
Sorry for the delay in response. Happy New Year.
I have uploaded a screenshot showing the current mobile menu configuration which is now working correctly as per the template design, and the client's preferred mobile menu design.
Do you have a way that I can change the mobile menu design as indicated?

Thank you.
Hello BIZGUY99,
Sorry, we do not see the url.

Regards, AS Team.
It is in my Purchased Items > Special Info: for the template.
Hello BIZGUY99,
Currently the template 002064 doesn't have such option, but we are going to update the template 002064 today or tomorrow and add another menu which will have such option.

Regards, AS Team.
Thank you. I will watch for the updated template.
Hello BIZGUY99,
It is updated.

Regards, AS Team.
Item Name:
AS Menu
Item Version:
Regular License
This item may be used for a single domain only.
Extended License

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