Joomla! Template eCoTech PT - Item Support

I don't seem to get any solution for your asked questions:

1. I configured the database, user and password correctly but i can't access my backend with the used password.

Is the something i needed to know to help me solved this problem please?
I'm waiting on your respond to begin using my newly installed template from the backend/administrator i don't just know what could the problem be because i have stall more joomla and never experience such problem by access denial from the backend.
Item Name:
eCoTech PT
Author:
Sales:
235
Created:
2012-09-21
Updated:
2018-08-08
Item Version:
5.0.6
Supported Joomla:
Joomla 3 Product

Nexus Nova Club

Templates Club
Get an access to all 12 items designed and developed by Nexus Nova team plus all the future items which will be released over the course of your club subscription.

Price starting from $59.00