Hi
i followed all the guideline for this template and it is not working. Can you please guide me trough the process.
Thank
PrimerTemplates
POSTED: 2018-07-11
Hello GDAMEDIA,
Is the quickstart package that is giving you challenges or setting up the template to look like the demo site?
Thank you
Kind Regards
gdamedia
POSTED: 2018-07-11
both
gdamedia
POSTED: 2018-07-11
im a worpress user. Joomla is new for me. i try to understand how it works.
PrimerTemplates
POSTED: 2018-07-11
Hello GDAMEDIA,
If you got a new website, then I suggest you install the quickstart package. Otherwise, if you have an already running website, then install the template. I will guide you through. We can communicate via skype- if you got skype. Otherwise, we'll do via e-mail.
Thank you
Kind Regards
PrimerTemplates
POSTED: 2018-07-11
Hello GDAMEDIA,
I'll schedule time we do it via skype.
Thank you
Kind Regards
gdamedia
POSTED: 2018-07-12
Yesterday the support started to fix the installation since then no answer no modification. Why?
gdamedia
POSTED: 2018-07-13
Hi
I'm very disappointed about the quality of your service. Is already 3 days that I'm chasing after your support to solve the installation theme issue.
If you Will not solve it I will ask a refund and move to wordpress
PrimerTemplates
POSTED: 2018-07-13
Hello GDAMEDIA,
Sorry for the delay. As per our conversation via skype, I am working on the clone of your website on my localhost. Since it was a very old version (Joomla3.6.0), there were several errors during the update/upgrade. I will upload the completed site for you to download and install.
Thank you
Kind Regards
gdamedia
POSTED: 2018-07-17
As we didnt reached to use your template. we moved everything to wordpress. Please refund us the money of the template.
Thanks
PrimerTemplates
POSTED: 2018-07-17
Hello GDAMEDIA,
That is quite not true. As I had demonstrated before, the template works just fine. The issue was that you did provide ftp login details so that I assist with the installation of the quickstart package. The work that I had offered to do does not form part of the purchase agreement but as a show of gratitude.
You did not create ftp login details as I had requested since I am not so familiar with your hosting panel.
I had also mentioned about the fact that your current live site was running on a very old version of Joomla- Joomla3.6.0 and updating it to 3.8.10 was a challenge due to numerous resulting errors- especially from the server.
You had also mentioned the fact that you are not so familiar with Joomla that is why I offered to help you out but you were not ready to cooperate fully.
Thank you
Kind Regards
PrimerTemplates
POSTED: 2018-07-17
Hello GDAMEDIA,
I can still finish the installation once you provide the requested details.
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i followed all the guideline for this template and it is not working. Can you please guide me trough the process.
Thank
Is the quickstart package that is giving you challenges or setting up the template to look like the demo site?
Thank you
Kind Regards
If you got a new website, then I suggest you install the quickstart package. Otherwise, if you have an already running website, then install the template. I will guide you through. We can communicate via skype- if you got skype. Otherwise, we'll do via e-mail.
Thank you
Kind Regards
I'll schedule time we do it via skype.
Thank you
Kind Regards
I'm very disappointed about the quality of your service. Is already 3 days that I'm chasing after your support to solve the installation theme issue.
If you Will not solve it I will ask a refund and move to wordpress
Sorry for the delay. As per our conversation via skype, I am working on the clone of your website on my localhost. Since it was a very old version (Joomla3.6.0), there were several errors during the update/upgrade. I will upload the completed site for you to download and install.
Thank you
Kind Regards
Thanks
That is quite not true. As I had demonstrated before, the template works just fine. The issue was that you did provide ftp login details so that I assist with the installation of the quickstart package. The work that I had offered to do does not form part of the purchase agreement but as a show of gratitude.
You did not create ftp login details as I had requested since I am not so familiar with your hosting panel.
I had also mentioned about the fact that your current live site was running on a very old version of Joomla- Joomla3.6.0 and updating it to 3.8.10 was a challenge due to numerous resulting errors- especially from the server.
You had also mentioned the fact that you are not so familiar with Joomla that is why I offered to help you out but you were not ready to cooperate fully.
Thank you
Kind Regards
I can still finish the installation once you provide the requested details.
Thank you
Kind Regards