Joomla! Template 002061 - Item Support

Hello AS-team,
I bought your template as2061 and tried to install the sample data on my localhost using XAMPP for learning and testing without success. Would you please show me how to install the sample data on my local computer? I followed the instructions posted but it did not work for me.
Thanks,
Ken
Hello KLLEUNGCA,
The quick-start package should be installed like regular Joomla installation, the installation documentation you can find here:
http://www.astemplates.com/joomla-template-documentation/224-002061

Regards, AS Team.
Hello AS Team,

I did followed the instructions as mentioned using Quickstart package, but the installation just stuck at the sample installation section and just stayed there without further actions. I had to close the browser to get out (I did wait for couple hours before closing the browser.)

If I installed the package without the sample data, it was fine. The template was installed.

I need the sample data for guidance. Would you please show me how to get the sample data installed?

Thanks,
Ken
Hello KLLEUNGCA,
We need an access to your server please, the info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
Hello AS Team,
Our website works very good with your template. We updated Joomla lately to v3.6.6 and the Slider is not working anymore. Maybe we change something that we shouldn't be. It just has a circular icon keeps turning. Would you please help us out? We are a non-profit organization and would really appreciate your help to get our website going again.
Thanks very much,
Ken
Hello KLLEUNGCA,
We are sorry, your license for our support is expired, you may extend it from your AS account.

Regards, AS Team.
Hello AS Team,
I just extended the license.
Thanks,
Ken
Hello KLLEUNGCA,
Can you please provide us with an access to your Joomla admin panel? The access info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
Hello AS Team,
How is it going? Could you get the info I posted in the Special Info Area? Please let me know if more info are needed. Everyone here is anxiously hoping to see your fixing it.

Thanks,
Ken
Hello KLLEUNGCA,
The slider is set to show articles from the Slider category, ll articles under the Slider category is unpublished, please check and publish at lease on article, after publishing you will need to clear your website cache:
https://help.joomla.org/proxy?keyref=Help36:Site_Maintenance_Clear_Cache&lang=en

Regards, AS Team.
Hello AS Team,
Would you please show us which articles are unpublished and we'll follow your steps as instructed. Really appreciate your helps.
Thanks,
Ken
Hello KLLEUNGCA,
All these articles you can find under the "Slider" category, for more info please see Joomla documentation here:
https://help.joomla.org/proxy?keyref=Help39:Content_Article_Manager&lang=en

Regards, AS Team.
Hello AS Team,
Sorry for asking the wrong "Slider". It should be the "Masonry Slider" where user can click on the images and access their contents. Please help!
Thanks,
Ken
Hello AS Team,
How's our "Masonry Slider" doing now? This is the most valuable feature of the template and we really hope that your Team could get it working again for us soon. Our website needs the "Masonry Slider" for readers accessing the class details.
Thanks,
Ken
Hello KLLEUNGCA,
You do not have it on your home page, it should be installed an configured. If you interested you may ask for our installation services here: https://www.astemplates.com/services

Or you can install this template using quick-start installation package, after installing the package your site will look exact like our demo preview page it will be easy for you to make changes in the content, preview all parameters and settings, the package installation will save days of your time. The quick-start package is actually the template documentation. If by some reason you can't install it on your live server you can install on some demo server or demo folder and then preview all settings.
The package should be installed like regular Joomla installation, here you can find some more info:
https://www.astemplates.com/joomla-template-documentation/224-002061

Regards, AS Team.
Hello AS Team,
Thanks for helping us. We had your template working for a long time (since we purchase the template few years ago) and your "Masonry Slider" was working perfectly on our website. The "Masonry Slider" disappeared after we updated Joomla to 3.6 and we could not figure out how to make the "Masonry Slider" reappear again. Through Administrator, you could see that we really did have the "Masonry Slider" working before and all the setup are still there. Could you please resolve this missing link for us?
Thanks very much,
Ken
Hello KLLEUNGCA,
You may ask for our installation and configuration services here:
https://www.astemplates.com/services

Regards, AS Team.
Will do,
Thanks very much,
Ken
Item Name:
002061
Author:
Downloads:
6291
Sales:
1269
Created:
2014-01-04
Updated:
2024-01-07
Item Version:
4.0.0
Supported Joomla:
Joomla 5 Product
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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