Hi, I am using AS002062 for site canowindraarts.org.au, when using gallery view (Menu Item "Artist's Info" I click the zoom symbol on any one of the artists and the zoomed image appears in the bottom LH corner and the loader symbol just keeps rotating.
I tried reloading Joomla but that did not fix it. Can you please assist.
AS Templates
POSTED: 2016-07-09
Hello ARTHURF,
For checking this issue we need an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
arthurf
POSTED: 2016-07-09
have added the detail as requested.
Thanks
AS Templates
POSTED: 2016-07-09
Hello ARTHURF,
Did you make any changes in the template source code? Can you please provide our account to install templates? We need it for checking this issue.
Regards, AS Team.
arthurf
POSTED: 2016-07-11
No I have not made any changes to the source code.
I added the login details for the site backend, do you also need access to cpanel
arthurf
POSTED: 2016-07-11
check my Purchased items for login details for both.. Thanks
AS Templates
POSTED: 2016-07-11
Hello ARTHURF,
The second username/password not working, please check.
Regards, AS Team.
arthurf
POSTED: 2016-07-12
have checked and corrected.. Sorry about inconvenience.
AS Templates
POSTED: 2016-07-12
Hello ARTHURF,
We re-uploaded the template and now everything is working fine, the old template you can find on your server in 'as002062_old' folder.
It means there were done some changes in the template source code.
Regards, AS Team.
arthurf
POSTED: 2016-07-13
Thank you, any changes must have been accidental as I don't normally change source code as i am a code dummy and would not have a clue.
many thanks again
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I tried reloading Joomla but that did not fix it. Can you please assist.
For checking this issue we need an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
Thanks
Did you make any changes in the template source code? Can you please provide our account to install templates? We need it for checking this issue.
Regards, AS Team.
I added the login details for the site backend, do you also need access to cpanel
The second username/password not working, please check.
Regards, AS Team.
We re-uploaded the template and now everything is working fine, the old template you can find on your server in 'as002062_old' folder.
It means there were done some changes in the template source code.
Regards, AS Team.
many thanks again