Joomla! Template 002022 - Item Support

I posted a comment last week regarding my non-functional 002022 template that I had purchased. To date, I have not received any reply from your technical support team. Please advise.
We are sorry, your license was expired.

Regards, AS Team.
I've just purchased the Premium Template for 002022. I was delivered a zip file named ''. I tried installing the files as a Package File into my Joomla v1.6 site, but nothing happened. Then I tried to install just the '' from the Joomla 3.2.1 folder , but I get the error messages 'JFTP::login: Unable to login; JFTP: :store: Unable to use passive mode;Warning: Failed to move file!' Why is this install not working? Another Question: What is a Package File? Please advise.
The responsive version of this template is compatible with Joomla 3.x only, it will not work for oldest Joomla versions, for installing the template using quick-start installation package please see the following page:

Regards, AS Team.
I've upgraded to Joomla 3.2 on my site. Now when I try to upload '' as a package file in Extension Manager, I get the error message that the file is too large. I have 250MB storage available on my site. The zipped file for the Joomla 3.2 responsive template looks to be about 20MB. There should be no issues with the installation, although I'm not sure what the zip files expand to. Please provide me with instructions to upload this template to my site. Thanks.
First of all you have to unzip it, please see the template name, after you will unzip it you will receive one installation package for Joomla 2.5 and second for Joomla 3.
The quick-start package you can't install on the existing Joomla via Extension Manager, because the quick-start package already contains Joomla and it should be installed like regular Joomla installation, please see the following page for more info:

Regards, AS Team.
I've uploaded the and the zipped extensions that came with my purchase package. It looks like everything installed correctly onto my Joomla 3.2 site, but when I do a preview of the default template, it looks nothing like the Demo Preview for AS002022 in the AS Templates site. All I can configure is a single page with a single photo (no slideshow) and a paragraph of text under the 'Home' category. I thought the default template was supposed to look just like the Demo Preview? Did I miss something with my install? Please advise.
In case to have your site exact like our demo preview you have install it using quick-start installation package, please see the following page for more info:

Regards, AS Team.
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