Joomla! Template 002099 - Item Support

Hi, AS Team.
Template 002099.
There are problems with displaying the contents of the material in a pop-up window using tmpl = component (index.php?option=com_content&view=article&id=16?tmpl=component).

The output is an empty page. Can you tell me what could be the problem?

Best Regards,
Sorry, index.php?option=com_content&view=article&id=16&tmpl=component
On which page we can see the link on pop-up window and what content we have to see?

Regards, AS Team.
As sample;

Content of material "This is a test content of material."

Real page 1 (press "+" near the photo room):

Real page 2 (Choose "Забронювати зараз" and them press link "* Я згоден(на) з умовами бронювання та проживання у отелі Apartments 21" near checkbox):

Sorry, now site non english :-)
All three examples use the output with the option "tmpl=component"
Everything is working just fine, each page opens with appropriate content, you are writing it should be opened in pop-up window, we do not see any pop-up widows.
Do not worry about English, we understanding Ukrainian :)

Regards, AS Team.
Joomla doc( say:
Adding Print Pop-Up Functionality to a component is fairly straight-forward.
Typically, when one lands on a page there are an arbitrary number of buttons and/or links that allow the surfer to negotiate within the page, or to access another page. Providing print pop-up functionality is just another example of such a link. Normally, when someone wants to print the contents of a page, they do not want the surrounding context (such as menus, header logos etc.) to be printed as well.
The way to direct Joomla! to display only the contents of a page without the surrounding context, is to simply add "tmpl=component" to the url. You can test this by accessing the Joomla! home page, which you might normally access with:
by entering the following modified url:
As you can see, only the content of the page is displayed without the surrounding context. So the first principle to keep in mind is that if you want to provide your users with just the page contents, you'll need to add "tmpl=component" to the url that you craft.

I check:

I see page with surrounding context (such as menus, header logos etc.)

2. I want to see only the contents of a page without the surrounding context. I try
Output - empty page without content.
What am I doing wrong?

З повагою та найкращими побажаннями. :-)
It seems joomla doesn't support it, the url with tmpl=component is not working on joomla website, it is blank:

Regards, AS Team.
Hi AS Team.
Previous examples are unsuccessful.

Look at the difference in the output:

All work correctly.

When I choose another template as default - I get the right output format.
All work correctly in you demo :-)

But not work in my site :-(

Best regards.
Probably you are using some extension or plugin which blocks ?tmpl=component pages? Did you try to use it with default Joomla template?
Try to install fresh quick-start package installation in some demo folder and check it.

Regards, AS Team.
Hi AS Team.
Yes, when I set as default "protostar" template tmpl=component work.
You can see this -
Default template now is 'protostar".
We would like to check this issue, can you please provide us with an access to your Joomla admin panel? The access info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
Hi AS Team.
Information for access in the Special info area.
Template 02099 set as default.

Best regards

We need Super User Permissions please.

Regards, AS Team.
Hello AS Team.
The required level of access is provided.

Best regards.

We fixed the issue, there was a problem with modal box in component widow.

Regards, AS Team.
Hello AS Team.
Everything is very good. Thank you so much!

Best regards.
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