Joomla! Template Moxi - Item Support

Hello there,

I´ve bought your template "Moxi" (Billed On: 2017-02-20, Invoice #: AS33282)

After install your "quickinstall" all fine, but when i try to update the extension "SP Page Builder" to the newest version I get an error message.
Finally I wan´t to update the "SP Page Builder" from version 1.3 to version 2.3.5 so what´s wrong with it?

User data:

Joomla Website: http://www.user7.netzwerk-schmiede.de/
Joomla Admin: http://www.user7.netzwerk-schmiede.de/administrator

User: moxi
PW: moxi123



Please help...Thanks
Dear Moxi Support Team,

After purchasing and working with the Moxi template we got to a point where we depend on your support.

When changing the display size or switching between horizontal and portrait format the menu bar does not stretch across the full page width. The menu bar is only partially displayed.
We appreciate you letting us know how to adjust the menu bar size to the page size.

Please find attached a demonstration of the representation issue.

We look forward to hearing from you soon.

Yours sincerely,

Andreas Klingner
Hello again,

1. We using to test, a normal smartphone with android, a tablet and on desktop screen (pc)... so on all devices are the same issue. Furthermore this problem exist on your demo site too.

See following screenshots:
http://www.user6.netzwerk-schmiede.de/screenshot1.png
http://www.user6.netzwerk-schmiede.de/screenshot2.png

explanation of the problem:
1. When you open your demo website in fullscreen see http://preview.astemplates.com/itempreview/656 (page doesn´t matter)
2. Then you scrolling down a little bit
3. and now you toggle the screensize by pressing the window icon on browser (right corner on top)
4. the menue bar is not displayed correctly anymore

http://www.user6.netzwerk-schmiede.de/screenshot3.jpg

Same issue occurs when you open the site on tablet or smartphone and turn it from vertical to horizontal.

Thanks for help

Access to Website:

Joomla Website: http://www.user6.netzwerk-schmiede.de/
Joomla Admin: http://www.user6.netzwerk-schmiede.de/administrator

User: moxi
PW: moxi123

Thanks for help
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It will be published after it has been approved by the Website Administrator.
Item Name:
Moxi
Author:
Sales:
8
Created:
2016-10-15
$39.00
Regular License
This item may be used for a single domain only.
$49.00
Extended License