Joomla! Template 002103 - Item Support

Hello Support Team,

today I have purchaed your template 2103.
When I try to install with your as002103_quickstart.zip, Ihave a Problem:
we did the following steps
upload the zip-file to our webserver
extracting the zip via unzip.php
then we started the joomla Installation of your quickstart package in our Webbrowser
we filled out the first site of the main configuration
when we click "next"
nothing will happen

any idea?

BTW: on this webserver we have installed some other joomla installations with the current 3.7.2 from Joomla.org without any Problems...
your template is working fine with these installations

What we want is: to use your sample date trying in a test-Environment

Thanks in advance
Kind regards
Ingrid
Hello IHAMUELLER,
What PHP version do you have on your server?

Regards, AS Team.
Hello AS Team

thank you for your quik Response

PHP-Version „5.6.13“

regards IHamueller
Hello IHAMUELLER,
Can you please provide us with an access to your server? The access info please put in the Special info area under your purchased items section of your AS account.

Regards, AS Team.
Hi there,
we have provided the credentials under our purchased items
regards Ingrid
Hello IHAMUELLER,
We need an access to your server please.

Regards, AS Team.
Hello AS Team,

you got it

Regards, Ingrid
Thanks a lot.
Hello again,
fyi
we remember an issue with installing an older Version of Joomla (3.5) last year. There was the same thing with proceeding the Installation steps. Our hoster told us, that he had to comment out session.save_path in /etc/php.ini

As we told you, we installed several days before some other packages of Joomla 3.7.2 without any problem.

Regards, Ingrid
Hello IHAMUELLER,
We are receiving blank page by opening your hosting provider website, probably you can provide us with FTP access?

Your Joomla installation page looks strange, it is missing some css, also missed templateDetails page: 'ks_test/templates/as002103/templateDetails.xml'
Please be sure you uploaded a full package on your server.

Regards, AS Team.
Hello AS Team,

we did it exactly as described in your documentation.
After unzipping the unzipmefirst package, we uploaded the as002103_quickstart.zip to our Server (it is still present there) and unzipped it online directly on the Server with the unzip.php
Your can use the provided Access data for an ftp Client like filezilla to have a look. Please use a secure way to log in (sftp).

Thank you and regards, Ingrid
Hello IHAMUELLER,
We do not see any content on your server, probably it is locked for our area, try first unzip the template quick-start package on your localhost and then transfer all files on your server via FTP.

Regards, AS Team.
Hello AS Team,

thank your very much for your Support and your effort.
It took the time til now to delete all the items in the online folder and to upload again the extracted more than 10.000 files.
This was the reason why we unzipped the package online.
But there must be a difference between doing it local or online.
Now it works.

Please apologize for wasting your time.
Best regards and thank you
Ingrid
Hello IHAMUELLER,
Your hosting provider must to provide you with good quality tools for unzipping large zip packages.

Regards, AS Team.
Item Name:
002103
Author:
Downloads:
957
Sales:
155
Created:
2017-02-16
Updated:
2017-10-12
Item Version:
1.1.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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