Joomla! Template 002044 - Item Support

Hello again,
i think my issue has something to to with the problem that is explained here: https://github.com/joomla/joomla-cms/pull/17248 ... but I didn't can fix it.
Is there a newer version of the quick-installation-package?

Regards,
Werner

Hello TRAFFICER,
Please be sure your server meets minimum server requirements, please see table at the bottom of the following page:
https://www.astemplates.com/joomla-template-documentation/157-137-template-installation
Especially please check Recommended PHP settings, if needed you have to increase the following parameters on your server:

max_execution_time = 300
memory_limit=512MB

Regards, AS Team.
Hello AS Team,

the server requirements are all fulfilled, also the settings should be all right - I also have installed another template from you (www.tr2.at/start) on the same serber without any problems!

The server team says that the joomla version (3.7.4. ???) in the quick-installation-package have problems with non localhost database server ... ? What can I do?

Regards, Werner
Hello TRAFFICER,
Just released a new release which includes quick-start package for Joomla 3.8.3, you can download it from your AS account.

Regards, AS Team.
Sorry, it's too late for me - I have changed to another template from another online retailer ... and it works immediatly.
I'm very dissapointed, because I have tried to install this template since December 16th. I had no success, therefore I have contacted my server team ... they tried several things to make the installation possible, but also with no success - until they fixed the problem in the joomla version :-(
Is there a chance to get my money back - I will not use this template anymore!!!

Best regard
Werner
Hello
I purchased this a while back as a member. I installed with sample data and removed modules and pages I did not want. Now on the front page there is text "OUR MISSION" that I cannot remove, did many searches to find, its position 21 but does not exist in modules. need to remove this.

I located Module 135
Article 61
Position 21
using search and developer tools but does not exist in Joomla back nd
Hello MARK62269,
'Our Mission' is a page heading which can be edited/removed in your Joomla admin panel -> Menus -> Main Menu -> Home -> Page Display -> Page Heading parameter.

Regards, AS Team.
Hello AS Team,
there is no answer on my last request?
What are the reasons?

Regards, Werner
Hello TRAFFICER,
We are sorry, since we are offering non-tangible irrevocable goods we do not issue refunds/exchanges once the order is accomplished and the item download link is provided, we do not satisfy any refund/return/exchange requests based on server configuration settings on your server.

Regards, AS Team.
Sorry, but the problem wasn't the server configuration on my server!!!!!!! The problem was your quick-start-package with an outdated joomla-version, that I couldn't install it ... !!!!!!!!
With my very first purchase I was lucky, but now I'm very dissapointed ... as a client I would expect a least a credit for another purchase. Too bad.
Regards, Werner.

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Item Name:
002044
Author:
Downloads:
14586
Sales:
1853
Created:
2012-11-21
Updated:
2018-01-04
Item Version:
3.3.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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