Hi, I am using AS slider module 1.0.0 which came installed with template AS002059. Joomla 3.4.1.
My first question is: is this the free version of AS slider, or the premium? The version number seems out of date, and there is no update available so I presume it is the free version. There is only one version number for AS slider on your website so maybe it is for the free version?
My second question is: On my website I am trying to use 2 instances of AS slider on the same page, in different module positions. However when I publish the second AS slider and refresh the page, the whole page goes blank. Source code inspection shows a blank, empty html page. Why is this? Can't I have 2 AS slider modules on the same page? Would this be fixed if I upgraded to the premium AS slider?
Regards
Nicola
AS Templates
POSTED: 2015-05-29
Hello WEBCOAST,
Can you please provide us with an access to your Joomla admin panel for checking this issue? The access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
webcoast
POSTED: 2015-05-31
Hi, I have added login details to Special Info area as requested.
Thanks
webcoast
POSTED: 2015-06-01
Hi guys, were you able to have a look into this, I provided the login details.
In Extensions-Module Manager, if you publish "Finishing Touch slideshow" and reload the 'Our Labels' page the screen will be blank as 2 ASsliders are published on the same page.
Likewise, if you publish "Casual Chic slideshow" and reload the 'Our labels' page the screen will be blank as 2 AS sliders are published on the same page.
I need to have 3 ASsliders active on the page, 1 alongside Casual Chic text, one alongside Luxe Nights text and 1 alongside Finishing Touch text.
Regards, Nicola
AS Templates
POSTED: 2015-06-02
Hello WEBCOAST,
We can't preview your website, there is only splash page with under construction message, please remove it.
Regards, AS Team.
webcoast
POSTED: 2015-06-02
Also, I have never received any email notifications of your comments even when I tick the 'Notify me when a comment is posted' box? Is this feature not working?
AS Templates
POSTED: 2015-06-02
Hello WEBCOAST,
The issue with blank page is fixed, unfortunately the current slider version designed to have one instance per page.
Our developers are going to make some changes soon in case to have multiple slides working on one page.
Regards, AS Team.
webcoast
POSTED: 2015-06-02
How soon will the developers be able to make the changes? Today? I need to show this to the client today, so if it is not going to be fixed in the next couple of hours then I will try installing another slideshow component so I can have multiple slideshows on the page.
AS Templates
POSTED: 2015-06-02
Hello WEBCOAST,
Sorry, it will take at least one week.
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My first question is: is this the free version of AS slider, or the premium? The version number seems out of date, and there is no update available so I presume it is the free version. There is only one version number for AS slider on your website so maybe it is for the free version?
My second question is: On my website I am trying to use 2 instances of AS slider on the same page, in different module positions. However when I publish the second AS slider and refresh the page, the whole page goes blank. Source code inspection shows a blank, empty html page. Why is this? Can't I have 2 AS slider modules on the same page? Would this be fixed if I upgraded to the premium AS slider?
Regards
Nicola
Can you please provide us with an access to your Joomla admin panel for checking this issue? The access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
Thanks
In Extensions-Module Manager, if you publish "Finishing Touch slideshow" and reload the 'Our Labels' page the screen will be blank as 2 ASsliders are published on the same page.
Likewise, if you publish "Casual Chic slideshow" and reload the 'Our labels' page the screen will be blank as 2 AS sliders are published on the same page.
I need to have 3 ASsliders active on the page, 1 alongside Casual Chic text, one alongside Luxe Nights text and 1 alongside Finishing Touch text.
Regards, Nicola
We can't preview your website, there is only splash page with under construction message, please remove it.
Regards, AS Team.
The issue with blank page is fixed, unfortunately the current slider version designed to have one instance per page.
Our developers are going to make some changes soon in case to have multiple slides working on one page.
Regards, AS Team.
Sorry, it will take at least one week.
Regards, AS Team.