Joomla! Template 002036 - Item Support

I was speaking about the slide show in the template.
In 2.5 template, there was a tab with the slides, and not in joomla3 template
Sorry, in Joomla 3 template there is no such tab anymore. The template and Joomla starting from version 3 moved under Bootstrapped framework, as result the template was fully recreated, changed all module positions and files structure.

Regards, AS Team.
It is a pity, this feature is THE reason for which I had bought the template ...
so : I had tested the new module : never worked.

sounds there are bugs with "not in template" modules ...

I had a module for social networks, and there was a bug, i tried a lot of sliders and they never worked as usual in others template.

at least I had to go with dj image slider and play with the css ... what a waste of time !
( I have done a cheap device for a migration, thinking that the tempalte will work as it worked in 2.5 out of the box , I lost my time and money )
Did you try to install the template using quick-start installation package?

Regards, AS Team.
No I did not , because it was a migration, and did not want to have to delete all the contents before adding migrated items ...
You do not need to delete any content, you can install the package on some demo server or demo folder and then preview all parameters and settings, the package installation will save days of your time. The quick-start package is actually the template documentation. The package should be installed like regular Joomla installation, here you can find some more info:

Regards, AS Team.
I am a french web site integrator, and used to create sites on joomla since 2009 ... I know how to do, and think there are problemes when wanted te recreate the content of sample site with a joomla + template and not from quickstart. And I guess it is not normal ... It is not normal that I have to test several sliders plugins and modules to find one that suits to the template...

Just paid for the template and can´t find the documentation for how the alter the menues and chance the logo?? Any help anywhere??
Hello SUSAN17080,

You can read some tutorials here:

We recommend to install quick-start package first and use it like manual for settings and configuration of template.

Please provide us with site URL and screen shot of problem page.

Regards, AS Team.
Hi AS Team
Thank you for quick responds.
I was kinda hoping for a tutorial for this template on how to change the logo, since this is not just an image. I´m not great at code reading and writting, and to me it looks like The logo is done with css.

I did the quick-start package install, I know my way around Joomla, so no problem here.

I don´t know how to send you a sceenshot, since there is no place to upload an image in here, but the URL is
i´m working on it offline, but I will put is online for you to check it out.
Hello SUSAN17080,
Just checked your website, it seems you was able to change the logo, please let us know if you still have any problems.

Regards, AS Team.
Hi, I cannot find a way to see if my item license has expired or not in my account. Is there any way to find out if it has expired please, and if it has, do I receive a discount for repurchasing it, and if yes, how? Thank you.
We are sorry, we do not see any purchased items under your account, if your license expired you may extend it from your account with 25% discount.

Regards, AS Team.

I have paid for my template less than a year ago (which I can prove with my invoice and emails from the 04/08/2017) and I have already lost access to the template downloads which I believe you would agree is unethical.

I understand that I can purchase it again at a discounted price but am unable to as I have nothing under my purchased items.

Is there another way to do this?

I look forward to your assistance, thank you in advance.
Your purchased items you can find under your account ChookAU -> Purchased items page, the expiration date for the template 002036 is 3rd August 2018, after this date you will be able to purchase it with 25% discount.

Regards, AS Team.
Thank you very much for your help, I really do appreciate your assistance in a very timely & efficient manner!

In the title headings on my website the template has started adding random full stops and 0's. I can't see anything in the source code, can you advise how to fix this?

Next to the about us title on this page you'll see what I mean:

We are sorry, we do not see any purchased items under your account, our support is available for the premium version only.

Regards, AS Team.
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