Joomla! Template 002036 - Item Support

Sorry - just realised I believe I need to download the zipped file and then proceed as listed in the How - To section, am I correct?

Please may I ask before I do this, will doing this break my site and change all the information in it as I have not performed an update of the template since I purchased it.

Awaiting your response at your earliest convenience.

Thank you kindly.
There are a lot of changes done by you or your developer on your website, our suggestion is to perform backup before any changes.

Currently you have template version 4.0.0, since the version 4.0.0 there were 5 updates, you have to replace updated files accordingly to release log:

Please do not forget about backup in case if you or your developer made any changes in the updated files.

Regards, AS Team.
Thank you. I believe I now know how to update :)

Thanks for all of your help, I really do appreciate it!

I bought two times for the same web this template. I have 4.1.1 template version and I don't know why (I think joomla update), the form in the web "hours and contacts" disapear .

This is my web with the problem
Please download the latest version from your AS account and replace updated files accordingly to the release log:

Regards, AS Team.
Reply to the last as templates comment.

I can't download the las full version because
My licences expired the first 2012 and the second 2015.

Other solution for repair the web problem????
The license you can extend from your AS account.

Regards, AS Team.
Hi AS Templates Team,

I just bought this beautiful 002036 template and after the quickstart installation procedures done I launched the website to have a look into the standard template data. However, I didn't see the beautifull main menu with the icon on the top and the main site options on the right just below the top site title.

Could you help me to activate this from menu page. Other pages are working just like the demo template site.

What is your website url please?

Regards, AS Team.
Diretiva Valor

PHP executando em Linux 3.10.0-714.10.2.lve1.4.62.el7.x86_64 #1 SMP Wed Aug 16 16:41:39 EDT 2017 x86_64
Versão do Banco de Dados 5.5.5-10.1.26-MariaDB
Collation do Banco de Dados utf8_general_ci
Database Connection Collation utf8mb4_general_ci
Versão do PHP 7.0.23
Servidor Web Apache
Interface PHP com servidor Web litespeed
Versão do Joomla! Joomla! 3.8.1 Stable [ Amani ] 4-October-2017 14:00 GMT
Versão da Plataforma Joomla! Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
Navegador do Usuário Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:56.0) Gecko/20100101 Firefox/56.0

When trying to install the premium version follow the error below informed by Joomla


JInstaller:: Install: Can not find Joomla installation XML file
The Joomla package can not be installed through the Extension Manager. Please use the Joomla! Update component to update Joomla.
Have you unzipped the package before installation? Did you check the template documentation?

Regards, AS Team.

Yes I unpacked, and checked the help documentation. I am installing the template with the file, as described in the document. But the same generates the error message reported.

I am using the Joomla version 3.8.1, Portuguese Language

If necessary E-mail to send images of the installation process

Thank you
You cannot install the quick-start installation package via Joomla Extension manager, the package should be installed like regular Joomla installation.
Please carefully check the template installation documentation:

Regards, AS Team.

I just renewed my license and I'm wondering how I can update from version 4.2.0 to 5.2.0. Is there any 'how to' available?

Hello WASSIE007,
You have to download the latest version form your AS account and replace updated files accordingly to the release log.

Regards, AS Team.
Hi there,

I've bought the template in 2013 and it worked fine until now.

Recently, I wanted to create sub menu items under the main menu items. See:

What you can see is that the background of the main item "Holistic Touch Energietechnieken" is now moved down two lines after creating the three sub menu items. The more sub menu items are created, the more the main menu item's background is moved bdown.

In your demo I only see menus with "main menu items". Should these sub -menu items work with the template?

Kind regards,

Pleun Baan
We are sorry, your license for our support is expired, you may extend it from your AS account.

Regards, AS Team.
Done a few minutes ago ;)

I'll update the template anyhow, because the last update done by me was already 3 years ago and I saw that improvements were done in the mean time.

So, please have a look if sub menu items can work with this template.
For checking this issue can you please provide us with an access to your Joomla admin Panel? The access info please put in the Special info area under your Purchased items section of your AS account.

Before any updates, to avoid any problems, please do not forget about your website backup.

Regards, AS Team.
I've added the requested information.

I already found the following by using the F12 developer tools:

tmpl.default.css (2279)

#aside-row-2-left .moduletable ul.nav li, #aside-row-2-right .moduletable ul.nav li {
list-style: none;
list-style-image: none;
padding: 4px 0 6px 25px;
font-size: 12px;
font-weight: 200;
line-height: 25px;
margin-bottom: 3px;
letter-spacing: 0px;
background-image: url(../images/bg.nav.side.1.png);
background-position: left;
background-repeat: no-repeat;

Unchecking the line " background-position: left;" in the F12 modesolves the issue, but I don't know if that has side effects on other things.

This is still v 4.1.0, but I just checked version 5.2 and it looks the same.I'll install that version later this week.

Kind regards,

Pleun Baan
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