Joomla! Template 002044 - Item Support

hi there,

I'm using the 157-002044 with asslider.

When i use my own pictures the picture itself is not transparant. So with the template is looks like the left-under corner of the image is above the template:

The sample image details (slide1.jpg):

995x340 pixels
horizontal resolution: 72dpi
vertical resolution: 72dpi
bithdepth: 32

my own jpg is the same pixel (lxh) but have a 96dpi resolution. Can this be a problem.

Besided that Photoshop can't open de sample images, it says unknown JPEG marker?

What should i do the my image is a background, not a foreground image?

Any advice?

JPEG format doesn't have transparent option, that is a reason why the slider in this template designed with images in PNG format, like this one:

Regards, AS Team.
Another question, I can find the location for translation of the text "SHOW ALL" on the link bellow
http://<my Site>/index.php/solutions

I have checked the translations files, but don't find this text.
Can you tell me here it is? or if is on the HTML?
It should be in the 'language/en-GB/en-GB.tpl_as002044.ini' file, but it is depends on language installed in your Joomla admin panel.
You can also use override Joomla feature:


Regards, AS Team.

the search module shows this litte "o" on white background (i.e. iphone or ipad):


How can I fix that?

Thanks and Regards

Can you please provide us with an access to your Joomla admin panel for checking this issue? The info please put in the Special info area under your Purchased items section of your AS account.

Regards, AS Team.
Hello AS Team,

access provided, see special area - purchased items.

Thanks and regards
Please check your site, it should be OK now.

Regards, AS Team.
Hello AS Team.

Thank you very much! It is OK.

Did we somethin wrong?
There was result of update in the latest Joomla version.

Regards, AS Team.
I'm having issues with the new/updated template. I'm trying to set up Position-6 with the four columns, like the demo shows, but am not getting any option for number of columns, like you show for Special Services on the modules configuration page. On the older version, each column was it's own module and this was much easier. Please help! I saw that someone else had the same issue but didn't get a reply.
What is your site url please? Have you installed it using quick-start installation package?

Regards, AS Team.
The site isn't live and I didn't use the quick-start. Turned out Article Newsflash didn't support columns, had to find Article Newsflash Advanced and install that. Still didn't work right away but got it to display how I wanted.
Our suggestion is to install it using quick-start installation package, after installing the package your site will look exact like our demo preview page and it will be easy for you to make changes in the content, preview all parameters and settings. The quick-start package is actually the template documentation. If by some reason you can't install it on your live server you can install on some demo server or demo folder and then preview all settings.
The package should be installed like regular Joomla installation.

Regards, AS Team.
I tried installing it at first, choosing the quick start zip file rather than the other but it didn't do anything. I agree, it would have made this a lot easier but it didn't work for some reason. Probably my own fault. Thank you for the quick replies.
Can you please provide us with more info? What kind of error message did you receive, due which installation step it stuck?

Regards, AS Team.
How can I check which version of the 002044 template I have installed on my? (I purchased the template back in October 2014).

Also, on Android mobiles, the content articles stop right before the elliptic blue block image at the foot of the webpage, which is good. However, on Windows (FFox & IE latest versions) the same text runs over onto the blue elliptic image. Is there anything I can do to stop this on Windows?


Hello DAGR2014,
The template version you can see in the 'templates/as002044/templateDetails.xml' file.
On which page we can see the problem please?

Regards, AS Team.
I have version 2.0.0 according to the xml file. To upgrade, can I just download the latest version?

The footer over-run problem doesn't show up as I added a few 'p' and 'br/' characters at the end of each article to stop it happening, but you can see it if you click on the "News & events menu.
Hello DAGR2014,
Yes, you can download the latest version from your AS account and replace files accordingly to the following page:

It seems you do not have css for the installed extension, or it maybe the installed css overrides the template's css files. Sorry, we can't help you in this case, we are not able to provide support to extensions which are not included in the package.

Regards, AS Team.
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