Ok, but do you have a solution for my problem? I don't want to spend USD 21,75 on a renewed support license and get a "Sorry - we can't help you".
Br,
Lars
AS Templates
POSTED: 2017-08-02
Hello SOLO5264,
After updating the license our developers will connect your website and fix the issue, you will need to provide us with access info to your Joomla admin panel. Otherwise we will refund your payment.
Regards, AS Team.
Hello SOLO5264,
We need an access to your Joomla admin panel, the info please put in the Special info area under your Purchased items section of your AS account.
Information have been entered under Special Info for several days ago. Can you please contact me by e-mail ASAP?
I don't like to communicate on an open support channel where everyone can read all details...
Regards, Lars
AS Templates
POSTED: 2017-08-09
Hello SOLO5264,
We are sorry, we are not providing support by email or phone, the Special info area is visible for our support and developers team only.
We need direct access to your Joomla admin panel: url, username and password please.
Ok, I really hate this. Your way of doing support is a good reason for NOT using your templates. Pls see Special Info now. The site is enabled with progressive cache. This have been working just fine up to Joomla 3.7.0. By deleting the cache (Clear Cache), the site needs to be refreshed two times. After installing 3.7.1 and upwards, the firstpage is blank all the times. But I'm able to load some of the articles e.g. sitename.xx/bildegalleri
Br,
Lars
AS Templates
POSTED: 2017-08-10
Hello SOLO5264,
Can you please update your Joomla to the latest version 3.7.4? Please do not forget about backups.
If I do,- the site will not be working. I think we need to agree when you plan to log in next time in order to have minimum downtime. I'll do the upgrade just before you go in next time and put the site in maintenance mode. I have available timeslot today 14:00-16:00 CET, if not it will be Tuesday 15th from 13:00-16:00 Central European Time CET. Please send me an SMS when you're ready.
Br,
Lars
AS Templates
POSTED: 2017-08-11
Hello SOLO5264,
OK, let's do it Tuesday 13:00 to 16:00
Regards, AS Team.
AS Templates
POSTED: 2017-08-15
Hello SOLO5264,
We fixed the issue with undefined variables. By some reason your default home page was corrupted, we created a new one 'Home' which is working just fine, please check.
Get an access to all 97 items designed and developed by AS Designing team plus all the future items
which will be released over the course of your club subscription.
Price starting from $59.00
View History
Ok, but do you have a solution for my problem? I don't want to spend USD 21,75 on a renewed support license and get a "Sorry - we can't help you".
Br,
Lars
After updating the license our developers will connect your website and fix the issue, you will need to provide us with access info to your Joomla admin panel.
Otherwise we will refund your payment.
Regards, AS Team.
View History
Done. Let's continue on PM :)
L
We need an access to your Joomla admin panel, the info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
View History
I don't like to communicate on an open support channel where everyone can read all details...
Regards, Lars
We are sorry, we are not providing support by email or phone, the Special info area is visible for our support and developers team only.
We need direct access to your Joomla admin panel: url, username and password please.
Regards, AS Team.
View History
Br,
Lars
Can you please update your Joomla to the latest version 3.7.4? Please do not forget about backups.
Regards, AS Team.
View History
If I do,- the site will not be working. I think we need to agree when you plan to log in next time in order to have minimum downtime. I'll do the upgrade just before you go in next time and put the site in maintenance mode. I have available timeslot today 14:00-16:00 CET, if not it will be Tuesday 15th from 13:00-16:00 Central European Time CET. Please send me an SMS when you're ready.
Br,
Lars
OK, let's do it Tuesday 13:00 to 16:00
Regards, AS Team.
We fixed the issue with undefined variables. By some reason your default home page was corrupted, we created a new one 'Home' which is working just fine, please check.
Regards, AS Team.
View History
Lars
View History
Thank you for your help:) Creating a new Home page generated a lot of work, but now everything is back on track again.
Thanks.
Br,
Lars