Joomla! Template 002103 - Item Support

We need an access to your server please.

Regards, AS Team.
Hello AS Team,

you got it

Regards, Ingrid
Thanks a lot.
Hello again,
we remember an issue with installing an older Version of Joomla (3.5) last year. There was the same thing with proceeding the Installation steps. Our hoster told us, that he had to comment out session.save_path in /etc/php.ini

As we told you, we installed several days before some other packages of Joomla 3.7.2 without any problem.

Regards, Ingrid
We are receiving blank page by opening your hosting provider website, probably you can provide us with FTP access?

Your Joomla installation page looks strange, it is missing some css, also missed templateDetails page: 'ks_test/templates/as002103/templateDetails.xml'
Please be sure you uploaded a full package on your server.

Regards, AS Team.
Hello AS Team,

we did it exactly as described in your documentation.
After unzipping the unzipmefirst package, we uploaded the to our Server (it is still present there) and unzipped it online directly on the Server with the unzip.php
Your can use the provided Access data for an ftp Client like filezilla to have a look. Please use a secure way to log in (sftp).

Thank you and regards, Ingrid
We do not see any content on your server, probably it is locked for our area, try first unzip the template quick-start package on your localhost and then transfer all files on your server via FTP.

Regards, AS Team.
Hello AS Team,

thank your very much for your Support and your effort.
It took the time til now to delete all the items in the online folder and to upload again the extracted more than 10.000 files.
This was the reason why we unzipped the package online.
But there must be a difference between doing it local or online.
Now it works.

Please apologize for wasting your time.
Best regards and thank you
Your hosting provider must to provide you with good quality tools for unzipping large zip packages.

Regards, AS Team.
I'd like to increase main menu font size. I only have two layout options in main menu module, one from default and one from AS template and I can't see any other options... do I have to edit css files?
Thanks for help.
The font size you can change using the AS Superfish module parameters, you can find them under Menu Options tab.

Regards, AS Team.
Yes, I got it! Many thanks!
When publishing Bootstrap Collapse module in any position I get http error 500 in my website. Why's that?
Hello again!

I'm not getting Komento translated into Portuguese. How do I get Komento comment boxes in Portuguese?
We are sorry, Komento component does not have Portuguese language, you can translate it by your self by editing en-GB.com_komento.ini and en-GB.com_komento.sys.ini files from the 'languages' folder.

Regards, AS Team.
OK, thanks! I'll do that.

When I would use the 'Bootstrap Collapse' module, the page which should contain this module is crashed and absolutely empty. I get this error message: Fatal error: Cannot redeclare class ModArticlesNewsAdvHelper

Otherwise the module works properly on a virgin site.

Can I fix it somehow?

Thanks for the reply in advance

We are sorry, we do not see any purchased items under your account, our support is available for premium version only.

Regards, AS Team.
I see it, no problem. Hopefully I've fixed this problem.

Articles Newsflash and the Bootstrap Collapse modules load also the same helper.

Regards, Flottakapitany.
Hi, I would like the smartphone view to not change the type of layout, because the modules are seen before the articles on the home page, how can I do it? thank you
Hello PANICO74,
The template has only option to switch to desktop version by clicking 'Back to desktop version' button at the bottom of each page.

Regards, AS Team.
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