I just installed the quickstart .. and it works fine.
but now Joomla has 3 updates...
- Installer - Install from Web 1.1.1 to 2.0.1
- SP Simple Portfolio 1.6 to 1.7
- Unite Slider 5.0.14 to 5.0.16
but if I want start it... I only get a white blank site and it happpen nothing ... what can I do ?
with kind regards.. TOM
PrimerTemplates
POSTED: 2019-05-27
Hello MATTERHORN,
Have you tried updating one by one? If your website is online, please provide login information via my email address in the template user manual.
Thank you
Kind regards
Matterhorn
POSTED: 2019-05-27
Comment in status pending...
It will be published after it has been approved by the Website Administrator.
Matterhorn
POSTED: 2019-05-28
Hello...
I just saw that the "404 Error" page looks not like in the demowebsite.
Could you fix this too ?
With kind regards
Matterhorn
POSTED: 2019-05-28
Hello...
How can I stop google's fonts? in the page source text is written this:
"we want this website is also readable for our Chinese customer. and as you know China block all what has to do with google.
So the fonts and maps I have to change"
thanks your support
PrimerTemplates
POSTED: 2019-05-30
Hello MATTERHORN,
The template is bundled with custom installed fonts so need to use google fonts. However, some third party extensions may be using google fonts and it is up to them to change that. However, if you have identified a particular extension that needs editing to change the google fonts to custom fonts, please let me know.
Thank you
Kind Regards
Matterhorn
POSTED: 2019-05-28
Hello...
I find a other problem too....
when i open the website with a mobile phone the scrolling up and down works very bad. it stuttering and is very slow.
Its also by your Demowebsite.
with kind regards..
PrimerTemplates
POSTED: 2019-05-30
Hello MATTERHORN,
It might be due to nice scroll plugin that is affecting the scrolling on mobile devices. Also, the wow.js plugin can also affect. I will check the demo site for what exactly is causing the problem.
Thank you
Kind Regards
Matterhorn
POSTED: 2019-05-30
Hello .. any news about my questions ?
Matterhorn
POSTED: 2019-05-30
Hello..
thanks your answers about google fonts
I dont use thirpary modules .. I only use our Template.
So how I can find out whiche of your extensions use google fonts ? Its your template and so you should tell me exactly whiche one it is.... that we can delete or change it. I am only a user of your template.
you have the link to my website.. so for you its easy to find it out.
with kind regards.
Matterhorn
POSTED: 2019-05-31
Hello..
I have a question..
We bought this template for our new company website and now it does not work right.
also the support is written that if we buy this template we get a 24/7 support... promt, dedicated and professional... with reply inner a minutes. But now seems its not true.
we wait your answers more then 24 hours... also still nothing is solved. also the template dont work right. especial the mobile version. the loading time of a website with this template is not fine too.
I really want to know now when we can get a ready template which works fine. if this is not possible we want you give us a suggestion how we solve this.. or you offer os a other template.
We really need a professional website for our company and we still cant go on with your template.
with regards.
Matterhorn
POSTED: 2019-06-04
Hello....
wrote many times but seems noone is responsible to answer.
this template is not acceptable for us. the support never that what its written and promissed before. soI want back my money. this template and support we dont accept.
I guess again noone want answer.. but I want back my money.
so sorry that we waste so much time with this template but its not worth it.
So send me back my money imediatly !!!
Matterhorn
POSTED: 2019-06-06
seems no answer is the best way to do nothing!
I deleted the template and use a other one.. then seems your support is nothing worth.
I only have to tell you I feel cheated .. thanks for that.
PrimerTemplates
POSTED: 2019-06-06
Hello MATTERHORN,
Sorry for the late reply. Over the past one month, I've not been able to work due to personal reasons. However, I'm back now. If you may reconsider working with my template, I'd appreciate it very much.
Thank you
Kind regards
Matterhorn
POSTED: 2019-06-08
Hello....
thanks you answer....
I allready start the website with a other template now.
then I could not longer wait. sorry... then we must also do in in time.
but I have to do a other webstie too.. then I could use your template. But it really should work well .. loading time should be faster.. and it also should work well on mobile phone.
So could you give me and idea when it is renewed ?
then I wanna check it and see if we can go on.
with kind regards
PrimerTemplates
POSTED: 2019-06-10
Hello MATTERHORN,
Next Monday it will be ready. I'm making some tweaks at the moment.
Thank you
Kind regards
Matterhorn
POSTED: 2019-06-19
Good morning...
I saw since 3 days your website is down.
also I still wait the renewing of the template.
Monday allready passed
Get an access to all 11 items designed and developed by Nexus Nova team plus all the future items
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Price starting from $59.00
I just installed the quickstart .. and it works fine.
but now Joomla has 3 updates...
- Installer - Install from Web 1.1.1 to 2.0.1
- SP Simple Portfolio 1.6 to 1.7
- Unite Slider 5.0.14 to 5.0.16
but if I want start it... I only get a white blank site and it happpen nothing ... what can I do ?
with kind regards.. TOM
Have you tried updating one by one? If your website is online, please provide login information via my email address in the template user manual.
Thank you
Kind regards
It will be published after it has been approved by the Website Administrator.
I just saw that the "404 Error" page looks not like in the demowebsite.
Could you fix this too ?
With kind regards
How can I stop google's fonts? in the page source text is written this:
<link href="https://fonts.googleapis.com/css?family=Open+Sans:400,300,600" rel="stylesheet" />
<link href="http://fonts.googleapis.com/css?family=dragen-light" rel="stylesheet" />
"we want this website is also readable for our Chinese customer. and as you know China block all what has to do with google.
So the fonts and maps I have to change"
thanks your support
The template is bundled with custom installed fonts so need to use google fonts. However, some third party extensions may be using google fonts and it is up to them to change that. However, if you have identified a particular extension that needs editing to change the google fonts to custom fonts, please let me know.
Thank you
Kind Regards
I find a other problem too....
when i open the website with a mobile phone the scrolling up and down works very bad. it stuttering and is very slow.
Its also by your Demowebsite.
with kind regards..
It might be due to nice scroll plugin that is affecting the scrolling on mobile devices. Also, the wow.js plugin can also affect. I will check the demo site for what exactly is causing the problem.
Thank you
Kind Regards
thanks your answers about google fonts
I dont use thirpary modules .. I only use our Template.
So how I can find out whiche of your extensions use google fonts ? Its your template and so you should tell me exactly whiche one it is.... that we can delete or change it. I am only a user of your template.
you have the link to my website.. so for you its easy to find it out.
with kind regards.
I have a question..
We bought this template for our new company website and now it does not work right.
also the support is written that if we buy this template we get a 24/7 support... promt, dedicated and professional... with reply inner a minutes. But now seems its not true.
we wait your answers more then 24 hours... also still nothing is solved. also the template dont work right. especial the mobile version. the loading time of a website with this template is not fine too.
I really want to know now when we can get a ready template which works fine. if this is not possible we want you give us a suggestion how we solve this.. or you offer os a other template.
We really need a professional website for our company and we still cant go on with your template.
with regards.
wrote many times but seems noone is responsible to answer.
this template is not acceptable for us. the support never that what its written and promissed before. soI want back my money. this template and support we dont accept.
I guess again noone want answer.. but I want back my money.
so sorry that we waste so much time with this template but its not worth it.
So send me back my money imediatly !!!
I deleted the template and use a other one.. then seems your support is nothing worth.
I only have to tell you I feel cheated .. thanks for that.
Sorry for the late reply. Over the past one month, I've not been able to work due to personal reasons. However, I'm back now. If you may reconsider working with my template, I'd appreciate it very much.
Thank you
Kind regards
thanks you answer....
I allready start the website with a other template now.
then I could not longer wait. sorry... then we must also do in in time.
but I have to do a other webstie too.. then I could use your template. But it really should work well .. loading time should be faster.. and it also should work well on mobile phone.
So could you give me and idea when it is renewed ?
then I wanna check it and see if we can go on.
with kind regards
Next Monday it will be ready. I'm making some tweaks at the moment.
Thank you
Kind regards
I saw since 3 days your website is down.
also I still wait the renewing of the template.
Monday allready passed
please let me know how you go on.
TOM