Joomla! Template 002032 - Item Support

I had used Joomla before and have just got back into it. I found this template and it is just what I needed.
I downloaded the free version but found that your support team take great pleasure in telling customers that they can't help with the free versions.
So, I have purchased the Premium version and your support team are no longer telling me that they can't help me. They are, in fact, ignoring all my emails now.
The instructions on your website are quite vague.
I have installed Joomla 3 on my server. I have FTP access. To where do I upload the quickstart file? To where do I upload the template files? Do I unzip in the server or on my computer first?
I have tried a few things but nothing seems to be happening.
Do you have a phone number where I can get some help?
We are sorry, we are not providing support via email.
If you have any Joomla installed on your server you need uninstall it first.

Then take file and upload it on your server via FTP or using any other software, after uploading unzip the zip file directly on the server.

If you don't have an option for unzipping it on your server the package should be first unzipped on your localhost/PC and then uploaded on the server.

A quick-start package is basically a fully functional and customized Joomla! package containing the default Joomla installation package, all modules, chosen template and plugins with all the configurations and data in one place.
The sample data in the quick-start package is also personalized according to the template and is much different to the sample data found in the default Joomla package.
It means that the package should be installed exact in the same way like regular Joomla package downloaded from website.

For more info please see the following page:

Regards, AS Team.
I managed to get somewhere by looking at your competitors' websites but I still couldn't get the template to be viewed. I then figured there must be some conflict with my host's Joomla and I am now deleting the entire directory.

I just happened to look at the above forum and found your response to me. How was I supposed to know to look for it here?? Why couldn't you just email me like any normal customer service department?

Do I install the quickstart under Public_HTML? ...or where?

Yes, in most cases you have install it under public_html folder, you told that you already had Joomla installed on your server, you have to install the quick-start package in the same place.
We are sorry, via email available our services only.

Regards, AS Team.
Hello again,

I have followed your instructions but there still is no template visible. When I try to manually install the template I get : "Warning
Template Install: There is already a Template using the named directory: Install. Are you trying to install the same template again?" with no option to proceed. Should I delete everything and start over or is there a way to install your template?
Our suggestion is completely reinstall your Joomla, first you have delete all Joomla files and folders from your server then upload all files from quick-start package, as you know it already has Joomla and proceed with installation, at the final step do not forget about to install the template sample data, please see the following page for more info:

Regards, AS Team.
I finally got everything installed. I can see the template number in the list but when I try to Preview I get:


You don't have permission to access / on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Any ideas?
My host tells me there is no index.php installed. Should that not be part of the template package ?

Our package contains all necessary files. Please carefully check that you have copied all files from the downloaded quick-start installation package.
Or, if you interested you can ask for our installation services:

Regards, AS Team.
I'm getting there slowly but surely. How do I modify the contact details in Position 30? I can change the address and phone number but there are Icons, Social Media buttons to program, and a small form which I would like to relabel and add a box to.
Contact Details with icons, Social Media and Our Newsletters are different modules, you have to edit them one-by-one, all of them you can find in your Joomla admin panel -> Module manager published in position 30.

Regards, AS Team.

I am trying to update the Contact Us page and I get the error "Warning
Field required: Name" There is no Field called "Name" anywhere. Even if I make no changes to the template data I still get "Warning
Field required: Name"

Where is this field?
Where are you receiving this message: in the Joomla dmin panel or on your website Contacts page?

Regards, AS Team.
How do I get rid of the WELCOME article published. There is no module number so I can't get rid of it. I found the article so I can change the text for now but I can't locate the source of the graphics beside each paragraph. See attached screen shot.
The page heading yo can find and change with yours in your Joomla admin panel -> Menus -> Main Menu -> Home -> Page Display -> Page Heading parameter.

Regards, AS Team.
Thanks for your speedy response. I want to get rid of the entire WELCOME article, not just the word "WELCOME".

Let's see if I can make it clear. The following is on my page and there is no module position for this:


LSuscipit sem. Donec facilisis consequat tellus a fermentum. Maecenas convallis, nunc eget porttitor. Aliquam vulputate elit acquam tristique sit amet sceleris que eros euismod. Vestibulum dignissim accumsan. Pellentesque metus nulla, gravida eget neque sed, tempus sagittis gravida eget neque sed ipsum.
ULorem ipsum dolor sitom amet, consectetur deron adipiscing elit. Donec facilisis consequat tellus a fermentum. Maecenas convallis, nunc eget porttitor. Praesento inamara posuere felis vulputate elit acquam.Pellentesque metus nulla, gravida eget neque sed, tempus sagittis ipsum nunc eget porttitor.
XMauris at metus neque, ac pretium lorem. Donec facilisis consequat tellus a fermentum. Maecenas convallis, nunc eget porttitor. Vestibulum dignissim accumsan ante, eu ultrices eros deron adipiscing elit.Pellentesque metus nulla, gravida eget neque sed, tempus sagittis ipsum facilisis consequat tellus.

Including 3 graphics "L", "U" and "X" in circles. How do I get rid of this entire space?

What is your site url please, we will check and let you know what you can do.

Regards, AS Team.

My site is I have actually populated the Home article with some text just to make it look more presentable.

More importantly, when I try the site on an iPhone the Menu doesn't work and the slide show doesn't fit on the screen. I bought this template because it would work on all devices. Is there a secret code or hidden tick box I need to find to make this work as it is advertised?

Just checked your site, everything works fine, can you please provide us with more info about the problem, can you please provide us with screenshots?

Regards, AS Team.
OK, but how do I send you a screenshot from my iPhone?
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