Joomla! Template 002036 - Item Support

Hi,

I have a paid version of this template that my web designer ought but she is no longer working so I have had to take over - so please bear with me as I am a novice!

I have updated to the latest Joomla version but now the Contact Us form is not working here - http://www.nimveda.com/hours-contacts.

The Joomla forum has said that this a bug with the template. Please help me as I am at my wits end trying to fix it.

I've been working on it for the past two weeks now to no avail!

I hope you can assist me.

Thank you in advance for your assistance.

Best Regards.
Hello MPSHARMA10,
We are sorry, because we do not see any purchased items under your account we cannot help you. The item you can purchase here:
https://www.astemplates.com/joomla-template-cart/117-regular

Or you have to login under username of your web developer.

Regards, AS Team.
Thank you but if you visit my site at www.nimveda.com, you can see that I have already purchased this item!

My web developer purchased it on our behalf but she does not work anymore and I am unable to get the login details from her.

I can see that an update has been made to this template that will most likely fix this Contact Form issue (my site has also slowed down considerably due to CSS & JavaScript) which I am also hoping will be fixed by the update but I do not know how to get it.

I hope you can understand and appreciate my predicament, please help me!

How do I receive the update and will also, will updating this template change my current website?

I hope you can assist me as we are going to be on national television in a couple of weeks and would like our site to be user friendly and in tip top shape.

We've been very happy with this template up till now.

Please help!

Thank you.
Hello MPSHARMA10,
For receiving the update and our support you have to purchase the item, sorry, there is no other option.

Regards, AS Team.
Even if I have already purchased the item?

You mean I have to purchase it again?

Thank you.
Hello MPSHARMA10,
We are sorry, we do not see any purchased items under your account.

Regards, AS Team.
Yes - because I purchased it through my web developer Web Admin. If I manage to find their username (of course I will not have their password) will this be enough?

Please let me know then I can try searching for it.

Thank you.
Hello MPSHARMA10,
You will need to login using the username and password only, but the license can be expired if it was purchased a long time ago, you will need to extend it.

Regards, AS Team.
Okay - thank you. Can you please tell me one more thing.

It was purchased about 2-3 years ago - how much will I have to pay for the licence extension? Because the item cost is $29.

Thank you for your help, I really do appreciate it.
Hello MPSHARMA10,
It will be discount around 20%, exact price you will see under your account.

Regards, AS Team.
Item Name:
002036
Author:
Downloads:
27539
Sales:
2291
Created:
2012-03-09
Updated:
2018-03-22
Item Version:
5.3.0
$29.00
Regular License
This item may be used for a single domain only.
$39.00
Extended License

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