Joomla! Template 002036 - Item Support


I have a paid version of this template that my web designer ought but she is no longer working so I have had to take over - so please bear with me as I am a novice!

I have updated to the latest Joomla version but now the Contact Us form is not working here -

The Joomla forum has said that this a bug with the template. Please help me as I am at my wits end trying to fix it.

I've been working on it for the past two weeks now to no avail!

I hope you can assist me.

Thank you in advance for your assistance.

Best Regards.
We are sorry, because we do not see any purchased items under your account we cannot help you. The item you can purchase here:

Or you have to login under username of your web developer.

Regards, AS Team.
Thank you but if you visit my site at, you can see that I have already purchased this item!

My web developer purchased it on our behalf but she does not work anymore and I am unable to get the login details from her.

I can see that an update has been made to this template that will most likely fix this Contact Form issue (my site has also slowed down considerably due to CSS & JavaScript) which I am also hoping will be fixed by the update but I do not know how to get it.

I hope you can understand and appreciate my predicament, please help me!

How do I receive the update and will also, will updating this template change my current website?

I hope you can assist me as we are going to be on national television in a couple of weeks and would like our site to be user friendly and in tip top shape.

We've been very happy with this template up till now.

Please help!

Thank you.
For receiving the update and our support you have to purchase the item, sorry, there is no other option.

Regards, AS Team.
Even if I have already purchased the item?

You mean I have to purchase it again?

Thank you.
We are sorry, we do not see any purchased items under your account.

Regards, AS Team.
Yes - because I purchased it through my web developer Web Admin. If I manage to find their username (of course I will not have their password) will this be enough?

Please let me know then I can try searching for it.

Thank you.
You will need to login using the username and password only, but the license can be expired if it was purchased a long time ago, you will need to extend it.

Regards, AS Team.
Okay - thank you. Can you please tell me one more thing.

It was purchased about 2-3 years ago - how much will I have to pay for the licence extension? Because the item cost is $29.

Thank you for your help, I really do appreciate it.
It will be discount around 20%, exact price you will see under your account.

Regards, AS Team.
Hi, I cannot find a way to see if my item license has expired or not in my account. Is there any way to find out if it has expired please, and if it has, do I receive a discount for repurchasing it, and if yes, how? Thank you.
We are sorry, we do not see any purchased items under your account, if your license expired you may extend it from your account with 25% discount.

Regards, AS Team.
Item Name:
Item Version:
Regular License
This item may be used for a single domain only.
Extended License

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