Hello AS-Team,
I have a problem with installing joomla with the quickstart-package! Indeed the joomla installation ist running, but the loading bar remains hanging ... I have tried several times with the same result ... perhaps you can try it for me, if I tell you acess data (they are correct) from my server?
Best regards,
Werner
trafficer
POSTED: 2018-01-02
Hello again,
i think my issue has something to to with the problem that is explained here: https://github.com/joomla/joomla-cms/pull/17248 ... but I didn't can fix it.
Is there a newer version of the quick-installation-package?
Regards,
Werner
AS Templates
POSTED: 2018-01-02
Hello TRAFFICER,
Please be sure your server meets minimum server requirements, please see table at the bottom of the following page:
https://www.astemplates.com/joomla-template-documentation/157-137-template-installation
Especially please check Recommended PHP settings, if needed you have to increase the following parameters on your server:
max_execution_time = 300
memory_limit=512MB
Regards, AS Team.
trafficer
POSTED: 2018-01-03
Hello AS Team,
the server requirements are all fulfilled, also the settings should be all right - I also have installed another template from you (www.tr2.at/start) on the same serber without any problems!
The server team says that the joomla version (3.7.4. ???) in the quick-installation-package have problems with non localhost database server ... ? What can I do?
Regards, Werner
AS Templates
POSTED: 2018-01-05
Hello TRAFFICER,
Just released a new release which includes quick-start package for Joomla 3.8.3, you can download it from your AS account.
Regards, AS Team.
trafficer
POSTED: 2018-01-08
Sorry, it's too late for me - I have changed to another template from another online retailer ... and it works immediatly.
I'm very dissapointed, because I have tried to install this template since December 16th. I had no success, therefore I have contacted my server team ... they tried several things to make the installation possible, but also with no success - until they fixed the problem in the joomla version :-(
Is there a chance to get my money back - I will not use this template anymore!!!
Best regard
Werner
trafficer
POSTED: 2018-01-16
Hello AS Team,
there is no answer on my last request?
What are the reasons?
Regards, Werner
AS Templates
POSTED: 2018-01-16
Hello TRAFFICER,
We are sorry, since we are offering non-tangible irrevocable goods we do not issue refunds/exchanges once the order is accomplished and the item download link is provided, we do not satisfy any refund/return/exchange requests based on server configuration settings on your server.
Regards, AS Team.
trafficer
POSTED: 2018-01-18
Sorry, but the problem wasn't the server configuration on my server!!!!!!! The problem was your quick-start-package with an outdated joomla-version, that I couldn't install it ... !!!!!!!!
With my very first purchase I was lucky, but now I'm very dissapointed ... as a client I would expect a least a credit for another purchase. Too bad.
Regards, Werner.
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I have a problem with installing joomla with the quickstart-package! Indeed the joomla installation ist running, but the loading bar remains hanging ... I have tried several times with the same result ... perhaps you can try it for me, if I tell you acess data (they are correct) from my server?
Best regards,
Werner
i think my issue has something to to with the problem that is explained here: https://github.com/joomla/joomla-cms/pull/17248 ... but I didn't can fix it.
Is there a newer version of the quick-installation-package?
Regards,
Werner
Please be sure your server meets minimum server requirements, please see table at the bottom of the following page:
https://www.astemplates.com/joomla-template-documentation/157-137-template-installation
Especially please check Recommended PHP settings, if needed you have to increase the following parameters on your server:
max_execution_time = 300
memory_limit=512MB
Regards, AS Team.
the server requirements are all fulfilled, also the settings should be all right - I also have installed another template from you (www.tr2.at/start) on the same serber without any problems!
The server team says that the joomla version (3.7.4. ???) in the quick-installation-package have problems with non localhost database server ... ? What can I do?
Regards, Werner
Just released a new release which includes quick-start package for Joomla 3.8.3, you can download it from your AS account.
Regards, AS Team.
I'm very dissapointed, because I have tried to install this template since December 16th. I had no success, therefore I have contacted my server team ... they tried several things to make the installation possible, but also with no success - until they fixed the problem in the joomla version :-(
Is there a chance to get my money back - I will not use this template anymore!!!
Best regard
Werner
there is no answer on my last request?
What are the reasons?
Regards, Werner
We are sorry, since we are offering non-tangible irrevocable goods we do not issue refunds/exchanges once the order is accomplished and the item download link is provided, we do not satisfy any refund/return/exchange requests based on server configuration settings on your server.
Regards, AS Team.
With my very first purchase I was lucky, but now I'm very dissapointed ... as a client I would expect a least a credit for another purchase. Too bad.
Regards, Werner.